ServiceNow System Administrator

Peoplebank; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Peoplebank is seeking an experienced ServiceNow System Administrator to join a high-performing Platform Team in a leading Australian financial institution in Sydney. You will maintain health, security and performance of a strategic enterprise ServiceNow platform supporting IT and business service delivery, working with the ServiceNow Technical Lead, developers, BAs, and partner teams.

You will own platform stability, upgrades and configuration, with opportunities to drive automation and

Qualifications

• Proven experience as a System Administrator in a complex enterprise environment.
• Solid knowledge of ServiceNow administration, security, access management, and instance management.
• Experience supporting and administering multiple ServiceNow modules.
• Hands-on experience configuring Workflows, Business Rules, UI Policies and Forms.
• Experience managing platform incidents, troubleshooting, and operational support.
• The ability to work effectively with developers, technical teams, vendors, and business stakeholders.
• ServiceNow Certified System Administrator (CSA) certification – mandatory.

Responsibilities

• Monitoring platform health, performance and availability, proactively identifying and resolving issues before they impact users.
• Supporting platform stability through incident management, troubleshooting, root cause analysis and preventative maintenance.
• Configuring and maintaining workflows, Business Rules, forms, UI Policies and other ServiceNow platform components.
• Supporting platform upgrades, patches, releases and testing, including impact assessment and validation.
• Troubleshooting complex platform issues and coordinating resolution with internal technical teams and external vendors.
• Identifying opportunities to improve platform performance, standardisation, automation and user experience.
• Working collaboratively with technical and business stakeholders to continually improve the ServiceNow environment.

Skills

ServiceNow administration

Incident management

Workflows & UI Policies

Security & access management

Stakeholder collaboration

Education

ServiceNow Certified System Administrator (CSA)

Job description

• 12-month fixed term contract with strong potential for extension
• Work from a stunning harbour view office in the heart of Sydney CBD
• Join a highly regarded Australian financial institution and enhance a strategic enterprisewide ServiceNow platform.

• 12-month fixed term contract with strong potential for extension
• Work from a stunning harbour view office in the heart of Sydney CBD
• Join a highly regarded Australian financial institution and enhance a strategic enterprisewide ServiceNow platform.

This is an exciting opportunity for an experienced ServiceNow System Administrator to join a high performing ServiceNow Platform Team within a leading Australian financial institution. You will play an important role in maintaining the health, stability, security and performance of a strategic enterprise ServiceNow platform that supports both IT and business service delivery. Working closely with the ServiceNow Technical Lead, developers, Business Analysts, Configuration and Asset specialists, internal technology teams and managed service partners, you'll have the opportunity to take genuine ownership of the platform and contribute to its ongoing evolution.

Key responsibilities

• Monitoring platform health, performance and availability, proactively identifying and resolving issues before they impact users.
• Supporting platform stability through incident management, troubleshooting, root cause analysis and preventative maintenance.
• Configuring and maintaining workflows, Business Rules, forms, UI Policies and other ServiceNow platform components.
• Supporting platform upgrades, patches, releases and testing, including impact assessment and validation.
• Troubleshooting complex platform issues and coordinating resolution with internal technical teams and external vendors.
• Identifying opportunities to improve platform performance, standardisation, automation and user experience.
• Working collaboratively with technical and business stakeholders to continually improve the ServiceNow environment.

What You'll Bring

We're looking for a hands-on ServiceNow professional who enjoys platform ownership, problem-solving, and continuous improvement.

• Proven experience as a System Administrator in a complex enterprise environment.
• Solid knowledge of ServiceNow administration, security, access management, and instance management.
• Experience supporting and administering multiple ServiceNow modules.
• Hands-on experience configuring Workflows, Business Rules, UI Policies and Forms.
• Experience managing platform incidents, troubleshooting, and operational support.
• The ability to work effectively with developers, technical teams, vendors, and business stakeholders.
• ServiceNow Certified System Administrator (CSA) certification – mandatory.

This is an opportunity to move beyond routine ServiceNow administration and gain meaningful ownership of an enterprise platform within a highly regarded Australian financial institution. You'll gain exposure to enterprise scale ServiceNow governance, platform health, security, upgrades, configuration, and continuous improvement, while working alongside experienced technology professionals.

If you're a ServiceNow Certified Administrator looking for your next opportunity where your technical expertise, initiative and problem-solving skills will genuinely make an impact, we'd love to hear from you.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.