System Administrator | ServiceNow

Experis Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

12-month fixed-term contract

Job summary

ManpowerGroup in Sydney is seeking an experienced ServiceNow System Administrator to own day-to-day health, performance, security and stability of a critical enterprise ServiceNow platform. You’ll work with technical teams, business stakeholders and external partners to ensure an exceptional user experience.

Key responsibilities include monitoring health and performance, configuring workflows, managing security, and supporting upgrades and incident resolution.

Qualifications

• Experience as ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of ServiceNow platform administration, security, access management and instance management.
• Experience supporting multiple ServiceNow modules.
• Hands-on expertise with workflows, business rules, forms and UI policies.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience monitoring platform performance and managing incidents from identification through to resolution.
• Excellent stakeholder engagement and collaboration skills.
• ServiceNow Certified System Administrator (CSA) certification is essential.

Responsibilities

• Monitor and maintain the health, availability and performance of the ServiceNow platform.
• Proactively identify and resolve issues before they impact users.
• Administer platform users, roles, groups and security controls.
• Support incident resolution, root cause analysis and preventative maintenance activities.
• Configure and maintain workflows, business rules, forms and UI policies across ServiceNow modules.
• Ensure compliance with platform governance, security and operational standards.
• Support platform upgrades, patches and releases, including testing, validation and impact assessments.
• Troubleshoot and resolve platform issues in collaboration with internal teams and third-party vendors.
• Provide responsive support to users and stakeholders across the organisation.
• Drive continuous improvement through optimisation, automation and standardisation initiatives.

Skills

ServiceNow platform administration

Security and access management

Incident management

Workflow configuration

Problem solving

Stakeholder engagement

CSA certification

Job description

Hybrid Working | 3 Days in Office
12 Month Fix-Term Contract
Sydney Based Opportunity

Are you an experienced ServiceNow System Administrator looking for your next challenge within a complex enterprise environment?

We are seeking a proactive and technically strong professional to take ownership of the day-to-day health, performance, stability and security of a critical enterprise ServiceNow platform. This is a highly visible role where you'll work closely with technical teams, business stakeholders and external partners to ensure the platform continues to deliver an exceptional user experience.

Key Responsibilities

• Monitor and maintain the health, availability and performance of the ServiceNow platform
• Proactively identify and resolve issues before they impact users
• Administer platform users, roles, groups and security controls
• Support incident resolution, root cause analysis and preventative maintenance activities
• Configure and maintain workflows, business rules, forms and UI policies across ServiceNow modules
• Ensure compliance with platform governance, security and operational standards
• Support platform upgrades, patches and releases, including testing, validation and impact assessments
• Troubleshoot and resolve platform issues in collaboration with internal teams and third-party vendors
• Provide responsive support to users and stakeholders across the organisation
• Drive continuous improvement through optimisation, automation and standardisation initiatives

About You

To be successful in this role, you will bring:

• Proven experience as a ServiceNow System Administrator within a complex enterprise environment
• Strong understanding of ServiceNow platform administration, security, access management and instance management
• Experience supporting multiple ServiceNow modules
• Hands-on expertise with workflows, business rules, forms and UI policies
• Strong troubleshooting, analytical and problem-solving skills
• Experience monitoring platform performance and managing incidents from identification through to resolution
• Excellent stakeholder engagement and collaboration skills
• Ability to work effectively with technical teams, vendors and business users
• ServiceNow Certified System Administrator (CSA) certification is essential

What's on Offer

• 12-month Fix-term contract
• Hybrid working environment with flexibility
• Opportunity to work on a business-critical enterprise platform
• Collaborative and supportive team culture
• Exposure to large-scale ServiceNow environments and ongoing transformation initiatives
• Career development and growth opportunities within a high-performing technology team

If you're passionate about ServiceNow, enjoy solving complex technical challenges and want to make a meaningful impact within a large enterprise environment, we'd love to hear from you.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856