Senior ServiceNow System Administrator | Hybrid Contract

Experis Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

12-month fixed-term contract

Job summary

ManpowerGroup in Sydney is seeking an experienced ServiceNow System Administrator to own day-to-day health, performance, security and stability of a critical enterprise ServiceNow platform. You’ll work with technical teams, business stakeholders and external partners to ensure an exceptional user experience.

Key responsibilities include monitoring health and performance, configuring workflows, managing security, and supporting upgrades and incident resolution.

Qualifications

• Experience as ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of ServiceNow platform administration, security, access management and instance management.
• Experience supporting multiple ServiceNow modules.
• Hands-on expertise with workflows, business rules, forms and UI policies.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience monitoring platform performance and managing incidents from identification through to resolution.
• Excellent stakeholder engagement and collaboration skills.
• ServiceNow Certified System Administrator (CSA) certification is essential.

Responsibilities

• Monitor and maintain the health, availability and performance of the ServiceNow platform.
• Proactively identify and resolve issues before they impact users.
• Administer platform users, roles, groups and security controls.
• Support incident resolution, root cause analysis and preventative maintenance activities.
• Configure and maintain workflows, business rules, forms and UI policies across ServiceNow modules.
• Ensure compliance with platform governance, security and operational standards.
• Support platform upgrades, patches and releases, including testing, validation and impact assessments.
• Troubleshoot and resolve platform issues in collaboration with internal teams and third-party vendors.
• Provide responsive support to users and stakeholders across the organisation.
• Drive continuous improvement through optimisation, automation and standardisation initiatives.

Skills

ServiceNow platform administration

Security and access management

Incident management

Workflow configuration

Problem solving

Stakeholder engagement

CSA certification

Job description

ManpowerGroup in Sydney is seeking an experienced ServiceNow System Administrator to own day-to-day health, performance, security and stability of a critical enterprise ServiceNow platform. You’ll work with technical teams, business stakeholders and external partners to ensure an exceptional user experience.

Key responsibilities include monitoring health and performance, configuring workflows, managing security, and supporting upgrades and incident resolution.