Service Technician

Aidacare Pty Ltd; Cairns Regional; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van

Mobile phone

Laptop

Quarterly incentives

Employee assistance program

Descripción de la vacante

Aidacare Pty Ltd is seeking a Service Technician in Cairns, QLD to maintain and repair a range of healthcare equipment including beds, hoists, wheelchairs and scooters. You will travel to client sites, complete detailed service records and stay current with product features.

The role requires hands-on mechanical experience, strong communication skills, and the ability to manage time and admin tasks while delivering high-quality customer service. A company van and tools are provided.

Formación

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer’s needs and provide appropriate solutions.
• Ability to deliver a high level of communication and professional customer service.
• The ability to work independently with strong time management, punctuality and admin skillset.
• Current and valid Driver’s License and willing to travel to meet client requirements.

Responsabilidades

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service
• Preparing clear, accurate and concise service records
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy

Conocimientos

Mechanical background

Problem solving

Customer service

Independent work

Time management

Driver's license

Willing to travel

Descripción del empleo

In this key role, you would carry out necessary maintenance, repairs and testing of our healthcare equipment. This equipment would include beds, patient hoists, wheelchairs, motorised scooters and a wide range of medical equipment and health aids.

Role Title

Service Technician

Location

Cairns, Queensland, Australia

Hours

Monday – Friday, Full Time Permanent

Reporting

FNQ Associate Regional Manager

Essential Skills & Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer’s needs and provide appropriate solutions
• Ability to deliver a high level of communication and professional customer service
• The ability to work independently with strong time management, punctuality and admin skillset
• Current and valid Driver’s License and willing to travel to meet client requirements

Duties & Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service
• Preparing clear, accurate and concise service records
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy

Benefits

• Fully maintained company van, mobile and laptop
• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.