Service Technician

Aidacare Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Company van

Mobile

Laptop

Employee discounts on health equipment

Quarterly incentive

Employee Assistance Program

Discounts for retail

Job summary

Aidacare Pty Ltd in Melbourne is seeking a Service Technician to perform maintenance, repairs, and testing of healthcare equipment including beds, hoists, wheelchairs and scooters in client sites across the Northern Suburbs.

You will troubleshoot, document service records, maintain vehicles and equipment, stay current with product improvements, and uphold Australian Standards. A valid driver's license and willingness to travel are required.

Qualifications

• Mechanical or service background in healthcare or related field.
• Strong problem solving and customer service skills.
• Ability to work independently with time management.
• Current valid driver's license and willingness to travel.
• Excellent communication skills.

Responsibilities

• Troubleshoot and repair medical equipment and services with high skill and client focus.
• Prepare clear, accurate service records.
• Maintain servicing equipment and company vehicle with good condition.
• Become expert on products and stay updated on features.
• Ensure safety and integrity of serviced products per Australian Standards.

Skills

Mechanical background

Service technician experience

Problem solving

Customer service

Driver's license

Job description

About The Role

In this key role, you would carry out necessary maintenance, repairs and testing of our healthcare equipment. This equipment would include beds, patient hoists, wheelchairs, motorised scooters and a wide range of medical equipment and health aids.

Role Title

Service Technician

Location

Northern Suburbs - Thomastown, Victoria, Australia

Hours

Monday – Friday, Full Time Permanent

Reporting

Service Manager - Aidacare Contract Services

Essential Skills & Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer’s needs and provide appropriate solutions
• Ability to deliver a high level of communication and professional customer service
• The ability to work independently with strong time management, punctuality and admin skillset
• Current and valid Driver’s License and willing to travel to meet client requirements

Duties & Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service
• Preparing clear, accurate and concise service records
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy

Benefits

• Fully maintained company van, mobile and laptop
• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.