Service Schedular/Coordinator

Diverseco; Blacktown; On-site; AUD 60,000 - 82,000; Full time

Job summary

Accuweigh, based at the Blacktown NSW branch, is seeking a highly organised Service Coordinator to plan and schedule our team of Service Technicians. Experience with CRM and Field Service Management systems is highly desirable.

You will respond to service calls, coordinate technicians for service agreements and calibrations, and work with the team to plan local service jobs while maintaining strong customer relationships and ensuring compliance with reporting and quality standards.

Qualifications

• Experience in service coordination and liaison with tradespeople.
• Strong customer service focus with accurate reporting.
• Comfortable using CRM and field service systems.

Responsibilities

• Respond to service calls, book requests and coordinate technicians for service agreements and calibrations.
• Plan and organise local service jobs for Service Technicians.
• Build rapport with customers, suppliers and managers to advise on schedules and methods.
• Identify training needs and provide ongoing feedback to staff.
• Monitor reports, time sheets, invoices and expenses for accuracy and compliance.
• Assist with ISO/quality compliance and SLA management.
• Support inventory control and allocation.

Skills

Customer service

Coordination

D365 CRM

Field Service Mgmt

Microsoft Office

Tools

D365 CRM

Job description

Operating since 1992, Accuweigh has grown to become one of Australasia's leading measurement and automation solutions providers, supporting organisations across a broad range of industries.

Based out of our Blacktown NSW Branch, Accuweigh is seeking a highly organised Service Coordinator to plan and schedule our team of Service Technicians, someone who has had experience with CRM and Field Service Management business systems is highly desirable.

WHAT WILL YOU DO?

• Respond to all service calls, book customer service requests and coordinate technicians for service agreements, calibrations, installations and breakdowns.
• Work collectively with the service team to strategically plan and organise local service jobs for the Service Technicians.
• Establish strong rapport with customers, suppliers and managers to provide advice on the best approaches, methods and timings for scheduled work.
• Identify training requirements with service technicians and assist senior management with mentoring of staff by providing regular and ongoing feedback.
• Closely monitor customer service reports, time sheets, invoices and expense reports associated with Service Staff and Customers for compliance and accuracy.
• Manage associated legislations (e.g. National Measurement Institute) as it applies to our electrical and measurement trades, and quality assurance standards.
• Maintain and assist in growing our contract service level agreements (SLA's).
• Assist with maintaining our ISO 9001, 14001 and 45001 compliance
• Assist with inventory control and allocation

WHO ARE WE LOOKING FOR?

• Outstanding customer service skills, a positive and can-do attitude with strong accuracy and attention to detail in completing and following through on all service and reporting requirements.
• Must be comfortable dealing with, and experienced in, technical service coordination and successfully liaising with tradespeople.
• Experience using D365 CRM and Field Service Management business systems is highly desirable.
• Possess a strong work ethic, be a strong team player and have a commitment to both individual and team goal achievements.
• Strong level of interpersonal communication skills [written and verbal]; combined with excellent time management and coordinating skills and the ability to adapt to changing circumstances.
• Possess high level skills in Microsoft Word, Excel and Outlook.
• This position will be busy, varied and challenging. It is a great entry point into our organisation and we offer the successful candidate a progressive career pathway with commitment to your growth, training and development. You will be working within a dynamic team environment where your contribution will be respected, recognised and rewarded.