Service Coordinator

Roc Consulting; Blacktown; On-site; AUD 65,000 - 90,000; Full time

Job summary

Roc Consulting in Blacktown, NSW is seeking a Service & Installation Coordinator to streamline daily operations across service and installation jobs. You will schedule technicians, manage work orders, quote requests, and communications with customers and builders to ensure smooth progression from booking to completion.

Ideal candidates have proven experience coordinating field teams, strong organisational skills, and excellent English communication. Proficiency with MS Office is preferred.

Qualifications

• Experience in service coordination, scheduling or similar role.
• Experience coordinating technicians, tradespeople or field service teams.
• Strong organisational and time-management skills.
• Excellent verbal and written English communication.

Responsibilities

• Coordinating daily scheduling and allocation of service and installation jobs to technicians.
• Managing multiple technician workloads and ensuring jobs are scheduled efficiently.
• Monitoring job progress and following up on outstanding work.
• Responding to urgent service requests and reprioritising schedules as needed.
• Coordinating return visits, parts requirements, and follow-up works.
• Communicating with customers, builders, real estate agencies, body corporates, and commercial clients.
• Creating and managing service jobs, work orders, notes, and technician updates.
• Assisting with service quotes, purchase orders, invoicing, and general administration.

Skills

Service coordination

Scheduling

Administration

Customer communication

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company
This business is a well-established provider of automatic entrance, door, and access solutions, servicing a diverse range of commercial and residential clients across Sydney. With a strong reputation for quality service, technical expertise, and customer satisfaction, the business continues to grow and expand its service operations.

A strong culture of professionalism, customer service, and teamwork is at the heart of the business. Employees are supported by an experienced team and provided with the opportunity to develop their knowledge and career within the automatic entrance and access industry.

Position
Due to ongoing growth, a Service & Installation Coordinator role has become available within the Blacktown office. This is a key coordination position responsible for scheduling technicians, managing service and installation jobs, communicating with customers and clients, and ensuring jobs progress efficiently from booking through to completion.

Responsibilities will include:

• Coordinating the daily scheduling and allocation of service and installation jobs to technicians.
• Managing multiple technician workloads and ensuring jobs are scheduled efficiently.
• Monitoring job progress and proactively following up outstanding work.
• Responding to urgent service requests and reprioritising schedules when required.
• Coordinating return visits, parts requirements, and follow-up works.
• Communicating with customers, builders, real estate agencies, body corporates, and commercial clients.
• Creating and managing service jobs, work orders, job notes, and technician updates.
• Assisting with service quotes, purchase orders, invoicing, and general administration.

Candidate
The ideal candidate will have previous experience in service coordination, scheduling, administration, or a similar role involving technicians, tradespeople, contractors, or field service teams. Strong organisational skills, attention to detail, communication ability, and the confidence to manage competing priorities are essential.

The key attributes of an ideal candidate would include:

• Previous experience in service coordination, scheduling, or a similar position.
• Experience coordinating technicians, tradespeople, contractors, or field service teams.
• Exceptional organisational and time-management skills.
• Strong attention to detail and the ability to manage multiple jobs and deadlines.
• Excellent verbal and written English communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Confident and professional telephone manner.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Previous experience within the automatic doors, gates, access control, security, electrical, construction, or facilities industries will be highly regarded.

This is an excellent opportunity to join a stable and well-established business in a key role supporting technicians, customers, and day-to-day service operations. The position offers a competitive salary, long-term stability, and the opportunity to develop your career within a specialised and growing industry.

Offers of employment are subject to candidates providing evidence of work rights in Australia and presenting a clear and valid police record check prior to commencement.