Scheduler / Service Coordinator

SmartTech; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free on-site parking

Annual bonus potential

Job summary

SmartTech Australia is seeking a Scheduler / Service Coordinator to join our Campbellfield, VIC team. You will coordinate field technicians, assess job requirements, and liaise with clients from construction, mining, and waste sectors across Australia.

You will schedule resources, monitor progress, and support the sales and service teams with documentation, reporting, and general administration. A customer-focused, organised approach and strong MS Office skills are essential.

Qualifications

• Experience working in a field service industry highly desirable.
• Previous exposure to accounts, mobilisation, service and/or supply chain support is highly desirable
• Excellent communication, interpersonal and relationship building capabilities.
• Friendly, happy disposition, positive outlook and a willingness to help others.
• Strong attention to detail essential.
• Exceptional customer service, phone manner, and a “can-do” attitude.
• Highly organised with the ability to prioritise work, multi-task effectively and have good time management skills.
• Ability to work independently and as part of a team.
• Intermediate knowledge of MS Office and aptitude to learn new systems.

Responsibilities

• Process completed sales handover documentation from our commercial team, liaising with clients to confirm job requirements.
• Assess and match required skillset and availability of resources to job requirements.
• Schedule technical resources and assets in accordance with our processes and systems.
• Report on work scheduled and available resources to facilitate monthly revenue forecasting.
• General administrative functions to support day-to-day operational requirements.

Skills

Field service experience

Accounts mobilisation

Service & supply chain support

Communication

Customer service

Time management

MS Office

Tools

MS Office

Job description

At SmartTech, we work closely with some of the largest heavy vehicle operations, mining companies & construction contractors in Australia to provide cost effective, innovative solutions to enable these contractors to be more efficient, productive, and competitive in their industry. The experienced professionals at SmartTech provide client sales, service, personalised training, and technical support across Australia; all tailored to our client’s specific requirements.

We understand how to apply innovative technology to effectively solve some of the biggest challenges in heavy industry while improving safety, efficiency and performance. SmartTech is experiencing exciting growth, but we still maintain our down-to-earth attitude and provide a supportive, inclusive work environment.

We are currently looking for a Scheduler / Service Coordinator to join the team and be part of our growth journey!

Reporting to the Customer Success Manager, this full-time position is based in ourCampbellfieldVIC branch.

This role deals directly with business clients (OEMs and end users in construction, mining, quarrying, agriculture and waste collection) booking in technicians for installation and service work on their sites across Australia. This position requires the successful candidate to work both independently and in a team environment, with different people at all levels, building rapport, in a dynamic and fast paced environment. Possessing outstanding interpersonal skills is vital to this role. If you are dependable and genuinely enjoy helping people and organising things, this opportunity could be the one for you!

What you will be doing:

• Process completed sales handover documentation from our commercial team, liaising with clients to confirm job requirements.
• Assess and match required skillset and availability of resources to job requirements.
• Schedule technical resources and assets in accordance with our processes and systems.
• Report on work scheduled and available resources to facilitate monthly revenue forecasting.
• General administrative functions to support day-to-day operational requirements.

Skills & Experience to be considered:

• Experience working in a field service industry highly desirable.
• Previous exposure to accounts, mobilisation, service and/or supply chain support is highly desirable
• Excellent communication, interpersonal and relationship building capabilities.
• Friendly, happy disposition, positive outlook and a willingness to help others.
• Strong attention to detail essential.
• Exceptional customer service, phone manner, and a “can-do” attitude.
• Highly organised with the ability to prioritise work, multi-task effectively and have good time management skills.
• Ability to work independently and as part of a team.
• Intermediate knowledge of MS Office and aptitude to learn new systems.

On offer:

• Permanent full-time position.
• Monday to Friday - 40 hours per week
• Campbellfield, VIC location.
• Annual potential company bonus on offer (subject to company performance).
• Free on-site parking.

SmartTech Australia values a diverse workplace and strongly encourages people from diverse cultural backgrounds to apply.

Only short listed applicants with Australian Working Rights will be contacted to discuss their application.