Service Coordinator & Admin Support

Control Air Australia Pty Ltd; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Control Air Australia Pty Ltd is seeking a proactive Service Coordinator & Admin Support to join our team in Newton, SA. You will manage scheduling for technicians, coordinate with clients, and ensure timely delivery of services with a high standard of care.

You will work alongside an experienced admin team, using SIMPRO to manage jobs and invoicing. Strong organisational, communication, and multitasking skills are essential in our fast-paced environment.

Qualifications

• Proven experience as a Service Coordinator or similar role within HVAC or related field.
• Strong organisational and time-management skills.
• Excellent communication with customers and team members.
• Ability to handle multiple tasks and shifting priorities in a fast-paced environment.
• Experience using SIMPRO or similar service management software.

Responsibilities

• Answer client needs and schedule technicians for servicing and maintenance tasks.
• Coordinate between technicians and clients to ensure high-quality service.
• Ensure jobs are completed on time and meet customer KPIs.
• Communicate effectively with customers, technicians and internal teams.
• Use SIMPRO to manage and invoice completed jobs.
• Organise and provide work orders to meet client needs across Australia.

Skills

Organisational skills

Time management

Communication

Multitasking

Tools

SIMPRO

Job description

We are a leading National Refrigeration and HVAC company located in Newton SA. We are now seeking a highly motivated Service Coordinator & Admin Support to join our team. We are welcoming strong candidates who love being responsible for managing the scheduling and coordination of our team of technicians and can work alongside a talented administration team. Our blue chip clients look for fast response with a high level of care as we service and maintain many different commercial clients.

Key Responsibilities

• Answering the clients needs and scheduling technicians for servicing and maintenance tasks
• Facilitating seamless coordination between technicians and clients to ensure the delivery of exceptional service.
• Ensuring all jobs are completed on time and in keeping with customer KPI's.
• Communicating effectively with customers, technicians, and our own team members.
• Using our software system SIMPRO to manage and invoice out completed jobs.
• Organising and providing work orders to meet client needs across Australia.

Desired Experience & Skills

• Proven experience as a Service Coordinator, ideally within the HVAC or a related industry or alternatively a similar job that can transition easily into the required skillset.
• Strong organisational and time-management skills.
• Excellent communication skills to customer and team members
• Ability to handle multiple tasks and shifting priorities in a fast-paced environment.
• Experience working with SIMPRO or similar software.