Scheduler / Service Coordinator

SmartTech; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Free on-site parking

Job summary

SmartTech is seeking a dedicated Scheduler / Service Coordinator to join our team in Caringbah, NSW. The role involves liaising with clients, scheduling field technicians, and coordinating with commercial and service teams across Australia.

You will pro-actively schedule resources, confirm job requirements, and support monthly revenue forecasting. The position offers a permanent full-time contract, Monday to Friday, with on-site parking and a potential annual bonus.

Qualifications

• Experience in field service industry is highly desirable.
• Exposure to accounts, mobilisation, service or supply chain support is desirable.
• Excellent communication, interpersonal and relationship-building capabilities.
• Friendly, positive attitude and willingness to help others.
• Strong attention to detail is essential.
• Exceptional customer service, phone manner and a can-do attitude.
• Highly organised with ability to prioritise, multi-task and time management.
• Ability to work independently and as part of a team.
• Proficiency with MS Office and aptitude to learn new systems.

Responsibilities

• Proactively liaise with clients to confirm job requirements and handover documentation.
• Assess and match required skillset and availability of resources to job requirements.
• Schedule technical resources and assets in line with processes and systems.
• Report on work scheduled and available resources to assist monthly revenue forecasting.
• Provide general administrative support to day-to-day operations.

Skills

Field service experience

Accounts mobilisation

Communication skills

Interpersonal skills

Customer service

Attention to detail

Time management

Teamwork

Independent work

MS Office

Tools

MS Office

Job description

At SmartTech, we work closely with some of the largest heavy vehicle operations, mining companies & construction contractors in Australia to provide cost effective, innovative solutions to enable these contractors to be more efficient, productive, and competitive in their industry. The experienced professionals at SmartTech provide client sales, service, personalised training, and technical support across Australia; all tailored to our client’s specific requirements.

We understand how to apply innovative technology to effectively solve some of the biggest challenges in heavy industry while improving safety, efficiency and performance. SmartTech is experiencing exciting growth, but we still maintain our down-to-earth attitude and provide a supportive, inclusive work environment.

We are currently looking for a Scheduler / Service Coordinator to join the team and be part of our growth journey!

Reporting to the Customer Success Manager, this full-time position is based in our CaringbahNSW branch. The successful candidate will pro-actively liaise with our commercial and field service teams, and our valued clients to effectively and efficiently schedule our resources and assets.

This role deals directly with business clients (OEMs and end users in construction, mining, quarrying, agriculture and waste collection) booking in technicians for installation and service work on their sites across Australia. This position requires the successful candidate to work both independently and in a team environment, with different people at all levels, building rapport, in a dynamic and fast paced environment. Possessing outstanding interpersonal skills is vital to this role. If you are dependable and genuinely enjoy helping people and organising things, this opportunity could be the one for you!

What you will be doing:

Process completed sales handover documentation from our commercial team, liaising with clients to confirm job requirements.

Assess and match required skillset and availability of resources to job requirements.

Schedule technical resources and assets in accordance with our processes and systems.

Report on work scheduled and available resources to facilitate monthly revenue forecasting.

General administrative functions to support day-to-day operational requirements.

Skills & Experience to be considered:

Experience working in a field service industry highly desirable.

Previous exposure to accounts, mobilisation, service and/or supply chain support is highly desirable

Excellent communication, interpersonal and relationship building capabilities.

Friendly, happy disposition, positive outlook and a willingness to help others.

Strong attention to detail essential.

Exceptional customer service, phone manner, and a “can-do” attitude.

Highly organised with the ability to prioritise work, multi-task effectively and have good time management skills.

Ability to work independently and as part of a team.

Intermediate knowledge of MS Office and aptitude to learn new systems.

On offer:

Permanent full-time position.

Monday to Friday - 40 hours per week

Caringbah, NSW location.

Annual potential company bonus on offer (subject to company performance).

Free on-site parking.

SmartTech Australia values a diverse workplace and strongly encourages people from diverse cultural backgrounds to apply.

Only short listed applicants with Australian Working Rights will be contacted to discuss their application.