Service Coordinator

Talent; Sydney; On-site; AUD 34,000 - 48,000; Full time

Job summary

Talent seeks a proactive Service Coordinator to support NSW service operations. You will work closely with customers and field technicians to keep service requests moving, coordinating technicians and parts, and ensuring timely, professional support.

Reporting to the Service Manager, you will manage requests from enquiry to completion, log calls, and maintain records in internal systems. ASAP start for a six-month contract, with extension possible.

Qualifications

• Experience in service coordination or scheduling.
• At least six months in a customer service role.
• Strong telephone communication and a customer-focused approach.
• Proficient with Windows and internal IT systems.

Responsibilities

• Manage service requests through to completion within agreed service levels.
• Schedule and coordinate technicians, considering location and efficiency.
• Log calls and maintain customer records.
• Respond to customer queries and escalate issues when needed.
• Keep customers and stakeholders informed of progress.
• Follow safety and company procedures.
• Provide handover and cross-training as needed.

Skills

Service coordination

Scheduling

Customer service

Data entry

Tech systems

Tools

MS Windows

Internal IT systems

Job description

Our client is seeking a proactive Service Coordinator to support its NSW service operations. Working closely with customers and field technicians, you will help keep service requests moving and ensure customers receive timely, professional support.

The role

Reporting to the Service Manager, you will manage service requests from initial enquiry through to completion. You will coordinate technicians, respond to customer queries and maintain accurate records, ensuring work is completed within agreed service levels.

This is an initial six-month contract, with potential extension. An ASAP start is preferred to allow time for handover and cross-training.

Key responsibilities

Manage service requests through to completion within agreed service levels.

Schedule and coordinate technicians, considering location, productivity and efficiency.

Allocate appropriate spare parts based on fault diagnosis.

Answer customer enquiries professionally and resolve routine queries using documented guidelines.

Accurately log calls and maintain customer records across internal systems.

Manage escalated calls and promptly raise customer concerns or service issues.

Keep customers and internal stakeholders informed of progress.

Follow company procedures, quality standards and workplace health and safety requirements.

Skills and experience

Previous experience in service coordination, scheduling or team coordination.

At least six months’ experience in a customer service environment.

Strong telephone communication skills and a customer-focused approach.

Confidence using Windows, PC applications and internal IT systems.

Strong organisation skills and the ability to manage competing priorities.

A calm, practical approach to challenging situations and customer concerns.

Ability to work independently, take ownership and raise issues appropriately.

Accurate data entry skills, with a minimum typing speed of 40 words per minute.

Benefits and additional information

Initial six-month contract.

Potential extension, with duration reviewed closer to the contract end date.

Handover and cross-training to help you settle into the role.

Varied responsibilities across customer service, scheduling and service delivery.

ASAP start preferred.