Service Coordinator

Inspection Systems; Melbourne; Presencial; AUD 70.000 - 90.000; Tempo integral

Resumo da vaga

Inspection Systems Pty Ltd in Melbourne seeks a Service Coordinator to organize and support day-to-day operations of the Service Department, ensuring efficient scheduling and high-quality customer service.

You will manage service workflows from enquiry to completion, support technicians and the Service Manager, and help maintain records in Ostendo and related systems. The role requires organisational prowess, accuracy, and the ability to handle multiple priorities in a fast-paced setting.

Qualificações

• Experience in service coordination or scheduling
• Experience working in a service, logistics or technical environment preferred
• Proficiency with MS Office (Word, Excel, Outlook) and shared calendars
• Strong organisational and time management skills

Responsabilidades

• Coordinate and schedule service jobs, allocating technicians based on availability, location and skillset
• Manage incoming service communications (calls, emails, service requests) and liaise with customers
• Maintain technician calendars and optimise service schedules for efficiency
• Coordinate purchase orders, service jobs, quotes, and annual service requirements
• Process service-related invoicing and ensure accurate job documentation
• Support the Service Manager and team with administrative and operational tasks
• Assist with compliance requirements and continuous improvement initiatives in the Service Department

Conhecimentos

Service coordination

Scheduling

Organisational skills

Time management

Ferramentas

Ostendo ERP

Microsoft Office

Descrição da vaga

Established in 1997, Inspection Systems has developed a reputation for providing high-performance systems, comprehensive support and specialist advice to the food and pharmaceutical manufacturing industry in Australia and New Zealand. Our customers include many of the world's leading manufacturers who choose Inspection Systems to help them comply with government regulations and mitigate risk through the detection and removal of contaminants.

About the Role

The objective of this role is to coordinate and support the day-to-day operations of the Service Department, ensuring efficient scheduling, resource allocation, and high-quality customer service delivery.

You will play a critical role in managing service workflows from initial enquiry through to completion, supporting technicians and the Service Manager to ensure all service activities are delivered.

What will you be doing in this role?

Manage incoming service-related communications including calls, emails, and service requests

Coordinate and schedule service jobs, including allocating technicians based on availability, location, and skillset

Maintain technician calendars and optimise service schedules for efficiency

Liaise with customers regarding service enquiries, updates, and job completion

Coordinate purchase orders, service jobs, quotes, and annual service requirements

Monitor and follow up open service tickets to ensure timely resolution and closure

Process service-related invoicing and support accurate job documentation

Coordinate technician travel including flights, accommodation, and transport

Manage rental equipment scheduling, delivery, collection, and job completion

Maintain accurate records and documentation within systems such as Ostendo

Support compliance requirements including WHS/OHS and service procedures

Provide administrative and operational support to the Service Manager and Service team

Contribute to continuous improvement initiatives within the Service Department

Essential Skills and Experience:

Previous experience in service coordination and/or scheduling

Working within a service, logistics, or technical environment (preferred)

Experience using ERP systems such as Ostendo (advantage)

Must have expiring using Microsoft Office including Word, Excel, Outlook, and shared calendars

Strong organisational and time management skills

Ability to manage multiple priorities in a fast-paced environment

As part of the recruitment process, the successful candidate may be required to undertake a National Police Check and other relevant background checks related to the role.