Service Centre Coordinator

Aptella Pty Ltd; Brisbane; On-site; AUD 65,000 - 76,000; Full time

Benefits offered by this job

Ongoing training

Career development

Wellbeing benefits

Gym discounts

Health insurance

Collaborative team culture

Archerfield location

Job summary

Aptella is seeking a well-organised Service Centre Coordinator to join our Archerfield, QLD team. You will sit at the center of our service operations, booking repairs, scheduling technicians and keeping customers informed from booking to completion.

You’ll manage quotations, invoices and service records, coordinate collections and returns, and support stock replenishment and showroom enquiries. This is a full-time role with a collaborative culture.

Qualifications

• Experience in service coordination, customer service, or administration.
• Strong organisation and time-management skills.
• Excellent customer communication skills.
• Ability to coordinate multiple jobs and priorities.
• Accurate record keeping and attention to detail.
• Strong problem-solving skills.
• Proficient with business systems and electronic documentation.
• Capable of working independently and in a team.

Responsibilities

• Book in customer repairs and internal service jobs
• Schedule and manage Service Centre technician workloads
• Keep customers updated on repair progress and turnaround times
• Prepare service and sales quotations and invoices
• Coordinate repair collections and returns
• Maintain accurate service, product and warranty records
• Support stock transfers and spare parts replenishment
• Liaise with Finance on customer credit and collections
• Assist with showroom enquiries and product recommendations
• Identify opportunities to improve service processes and workflow

Skills

Service coordination

Customer service

Administration

Time management

Communication skills

Problem solving

Documentation

Teamwork

Independent worker

Job description

Service Centre Coordinator

Keep Customers Informed. Keep Technicians Moving. Keep Service Running Smoothly.

At Aptella, we deliver intelligent positioning and automation technology that helps customers work smarter, safer and more efficiently across construction, mining, surveying and geospatial industries.

We’re looking for an organised and customer-focused Service Centre Coordinator to join our team at Archerfield, QLD, helping manage the day-to-day flow of our Service Centre and ensuring customers receive a great experience from booking through to completion.

The Role

This is a busy coordination role where you’ll sit at the centre of the Service Centre, balancing customer communication, technician workflow and service administration.

You’ll book in repairs, schedule technician workloads, coordinate collections and returns, prepare quotations and invoices, and keep customers and internal teams updated on progress.

Key responsibilities include:

• Book in customer repairs and internal service jobs

• Schedule and manage Service Centre technician workloads

• Keep customers updated on repair progress and turnaround times

• Prepare service and sales quotations and invoices

• Coordinate repair collections and returns

• Maintain accurate service, product and warranty records

• Support stock transfers and spare parts replenishment

• Liaise with Finance on customer credit and collections

• Assist with showroom enquiries and product recommendations

• Identify opportunities to improve service processes and workflow

About You

You’re organised, proactive and enjoy being the person who keeps everything moving.

You bring:

• Experience in service coordination, customer service, administration or a similar role

• Strong organisation and time-management skills

• Excellent customer communication skills

• Confidence coordinating multiple jobs and priorities

• Good attention to detail and accurate record keeping

• Strong problem-solving skills

• Confidence using business systems and electronic documentation

• Ability to work independently and as part of a team

Experience in a technical, service, automotive, equipment or trade-related environment will be highly regarded.

Why Join Aptella?

Join a growing technology business where you’ll work closely with experienced technicians, customers and internal teams and play an important role in keeping the Service Centre running efficiently.

What You’ll Get

• Full-time role based at our Archerfield, QLD location

• Varied service coordination role

• Ongoing training and development

• Exposure to leading technology and technical service environments

• Career development opportunities

• Flare discounts and wellbeing benefits

• Discounted gym memberships and health insurance

• Supportive and collaborative team culture

The Opportunity

If you enjoy coordinating people, keeping customers informed and making sure jobs move from booking to completion without dropping the ball, this is a great opportunity to join Aptella.

You’ll play a key role in the customer experience while helping technicians stay organised and focused on delivering quality service.

No recruitment agencies please

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