Service Scheduler & Coordinator: CRM-Driven Field Ops

Diverseco; Blacktown; On-site; AUD 60,000 - 82,000; Full time

Job summary

Accuweigh, based at the Blacktown NSW branch, is seeking a highly organised Service Coordinator to plan and schedule our team of Service Technicians. Experience with CRM and Field Service Management systems is highly desirable.

You will respond to service calls, coordinate technicians for service agreements and calibrations, and work with the team to plan local service jobs while maintaining strong customer relationships and ensuring compliance with reporting and quality standards.

Qualifications

• Experience in service coordination and liaison with tradespeople.
• Strong customer service focus with accurate reporting.
• Comfortable using CRM and field service systems.

Responsibilities

• Respond to service calls, book requests and coordinate technicians for service agreements and calibrations.
• Plan and organise local service jobs for Service Technicians.
• Build rapport with customers, suppliers and managers to advise on schedules and methods.
• Identify training needs and provide ongoing feedback to staff.
• Monitor reports, time sheets, invoices and expenses for accuracy and compliance.
• Assist with ISO/quality compliance and SLA management.
• Support inventory control and allocation.

Skills

Customer service

Coordination

D365 CRM

Field Service Mgmt

Microsoft Office

Tools

D365 CRM

Job description

Accuweigh, based at the Blacktown NSW branch, is seeking a highly organised Service Coordinator to plan and schedule our team of Service Technicians. Experience with CRM and Field Service Management systems is highly desirable.

You will respond to service calls, coordinate technicians for service agreements and calibrations, and work with the team to plan local service jobs while maintaining strong customer relationships and ensuring compliance with reporting and quality standards.