Service Coordinator

Sydney Core Holes; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Office in Alexandria

Career progression

Ongoing training

Job summary

Sydney Core Holes is seeking a Service Coordinator to support our field technicians and clients from our Sydney office. You will handle bookings, inquiries, quotes, and work orders, while coordinating with project managers and technicians to keep schedules aligned and documentation accurate.

Ideal candidates bring experience in service coordination or administration, with strong organisation, communication, and attention to detail.

Qualifications

• Experience in a Service Coordinator, Scheduler or Administration role.
• Experience within construction, trades, civil, plumbing, utilities, or related industries (preferred).
• Outstanding organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to prioritise multiple tasks while remaining calm under pressure.
• High attention to detail.
• Experience using ServiceM8 or similar job management software (highly regarded).

Responsibilities

• Booking and confirming client appointments
• Managing incoming phone calls and customer enquiries
• Preparing quotations and work orders
• Liaising with clients, project managers, and field technicians
• Monitoring technician movements and ensuring efficient scheduling
• Preparing reports and documentation for clients
• Following up outstanding quotations and customer enquiries
• Maintaining accurate customer records and job information
• Assisting management with operational administration
• Providing exceptional customer service from enquiry through to job completion

Skills

Organisation

Communication

Time management

Customer service

ServiceM8 familiarity

Tools

ServiceM8

Job description

As our Service Coordinator, you will play a vital role in ensuring our field technicians and clients receive exceptional support every day.

Your responsibilities will include:

• Booking and confirming client appointments
• Managing incoming phone calls and customer enquiries
• Preparing quotations and work orders
• Liaising with clients, project managers, and field technicians
• Monitoring technician movements and ensuring efficient scheduling
• Preparing reports and documentation for clients
• Following up outstanding quotations and customer enquiries
• Maintaining accurate customer records and job information
• Assisting management with operational administration
• Providing exceptional customer service from enquiry through to job completion

About You

We're looking for someone who enjoys working in a busy environment and thrives on organisation.

Ideally you will have:

• Previous experience in a Service Coordinator, Scheduler or Administration role
• Experience within construction, trades, civil, plumbing, utilities, or related industries (preferred)
• Outstanding organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to prioritise multiple tasks while remaining calm under pressure
• High attention to detail
• Experience using ServiceM8 or similar job management software (highly regarded)
• A proactive attitude with the ability to work both independently and as part of a team

What We Offer

• Modern office located in Alexandria
• Supportive and friendly team culture
• Competitive salary based on experience
• Career progression opportunities within a growing business
• Ongoing training and development
• Opportunity to work with one of Sydney's leading specialist contractors