Service Coordinator

Talent Corp; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Talent Corp in NSW is seeking a proactive Service Coordinator to support its service operations. Working with customers and field technicians, you will help move service requests from enquiry to completion and ensure timely, professional support.

Reporting to the Service Manager, you will schedule technicians, respond to queries and maintain accurate records across internal systems. This is an initial six-month contract with an ASAP start and potential extension.

Qualifications

• Experience in service coordination or scheduling.
• Minimum six months in a customer service environment.
• Strong organisational skills and the ability to manage priorities.
• Proficient in data entry and typing speed 40 wpm.

Responsibilities

• Manage service requests from enquiry to completion within service levels.
• Schedule and coordinate technicians, considering location and efficiency.
• Allocate spare parts based on fault diagnosis.
• Answer customer enquiries professionally and resolve routine queries.
• Log calls and maintain customer records across internal systems.
• Manage escalated calls and raise customer concerns or service issues.
• Keep customers and stakeholders informed of progress.
• Follow company procedures and safety requirements.

Skills

Service coordination

Scheduling

Customer service

Phone comms

Data entry

Windows/IT systems

Organisation

Tools

CRM system

Job description

Our client is seeking a proactive Service Coordinator to support its NSW service operations. Working closely with customers and field technicians, you will help keep service requests moving and ensure customers receive timely, professional support.

The role

Reporting to the Service Manager, you will manage service requests from initial enquiry through to completion. You will coordinate technicians, respond to customer queries and maintain accurate records, ensuring work is completed within agreed service levels.

This is an initial six-month contract, with potential extension. An ASAP start is preferred to allow time for handover and cross-training.

Key responsibilities

• Manage service requests through to completion within agreed service levels.
• Schedule and coordinate technicians, considering location, productivity and efficiency.
• Allocate appropriate spare parts based on fault diagnosis.
• Answer customer enquiries professionally and resolve routine queries using documented guidelines.
• Accurately log calls and maintain customer records across internal systems.
• Manage escalated calls and promptly raise customer concerns or service issues.
• Keep customers and internal stakeholders informed of progress.
• Follow company procedures, quality standards and workplace health and safety requirements.

Skills and experience

• Previous experience in service coordination, scheduling or team coordination.
• At least six months' experience in a customer service environment.
• Strong telephone communication skills and a customer-focused approach.
• Confidence using Windows, PC applications and internal IT systems.
• Strong organisation skills and the ability to manage competing priorities.
• A calm, practical approach to challenging situations and customer concerns.
• Ability to work independently, take ownership and escalated issues appropriately.
• Accurate data entry skills, with a minimum typing speed of 40 words per minute.

Benefits and additional information

• Initial six-month contract.
• Potential extension, with duration reviewed closer to the contract end date.
• Handover and cross-training to help you settle into the role.
• Varied responsibilities across customer service, scheduling and service delivery.
• ASAP start preferred.