Service Operations Pro: Customer Care & Scheduling

DFP Recruitment; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development & training

Team environment

Stable full-time opportunity

Exposure to complex service operations

Job summary

DFP Recruitment in Scoresby, VIC is seeking a Service Operations Specialist to coordinate service activities, support customers, liaise with field technicians, and ensure service requests are managed from enquiry to invoicing. The role demands strong organisation, accuracy, and the ability to manage multiple priorities in a fast-paced environment.

You will work closely with field technicians and internal stakeholders to ensure a seamless customer experience, maintain CRM/ERP records and support

Qualifications

• Previous experience in customer service, service coordination, call centre, scheduling, or service operations.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• The ability to prioritise workloads and manage competing deadlines.
• A proactive approach to problem-solving.
• Strong attention to detail and commitment to customer satisfaction.
• Experience using Microsoft Office and CRM systems.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Act as the primary point of contact for customer service enquiries.
• Coordinate and schedule service requests with field technicians.
• Manage service jobs from booking through to completion and invoicing.
• Liaise with customers and technicians to provide job updates and resolve scheduling issues.
• Monitor service delivery performance and proactively address potential delays.
• Process invoicing and support revenue generation activities.
• Investigate and resolve invoice queries and credit requests.
• Maintain accurate records within CRM and ERP systems.
• Provide administrative support to the service team.
• Build strong relationships with customers and internal stakeholders.

Skills

Customer service

Service coordination

Scheduling

Administration

Organisational skills

Verbal communication

Written communication

CRM systems

Microsoft Office

Teamwork

Problem solving

Attention to detail

Education

Tertiary qualifications in business/science/engineering

Tools

Oracle JD Edwards (JDE)

Salesforce or similar CRM

Job description

DFP Recruitment in Scoresby, VIC is seeking a Service Operations Specialist to coordinate service activities, support customers, liaise with field technicians, and ensure service requests are managed from enquiry to invoicing. The role demands strong organisation, accuracy, and the ability to manage multiple priorities in a fast-paced environment.

You will work closely with field technicians and internal stakeholders to ensure a seamless customer experience, maintain CRM/ERP records and support