Customer Service Representative

Pace; Greater Dandenong; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Stable, established business with a 0

Job summary

Pace in Dandenong South is seeking a Customer Service Representative to manage customer interactions from order to delivery. You’ll handle phone and email enquiries, process orders in the ERP, and chase information to hit DIFOT targets.

We're looking for someone organized, accurate and proactive, with strong communication skills and the ability to work at pace on site Monday to Friday. Immediate start available.

Qualifications

• Previous customer service experience in manufacturing or product-based business.
• Strong data entry and administrative accuracy.
• Excellent written and verbal communication skills.
• Proactive approach to chase information and close loops.
• Ability to work at pace with competing priorities.
• Solid MS Office skills; ERP experience preferred.

Responsibilities

• Answer customer enquiries by phone and email, including ticketing.
• Enter orders and process credits in the ERP accurately.
• Provide delivery ETAs and update customers to DIFOT targets.
• Handle complaints professionally and see them through to resolution.
• Collaborate with operations, manufacturing, quality, sales and finance.
• Track open requests and report on service trends.
• Perform general administration to keep the team running smoothly.

Job description

Our client is a well-established Australian manufacturing group based in Dandenong South. They’re looking for a Customer Service Representative to look after customers from the moment an order comes in until it’s delivered in full and on time.

This is a fast-paced role. You’ll handle a steady flow of phone and email enquiries, chase information across the business, and stay with each issue until it’s resolved. If you’re organised, accurate, and someone who follows things up without being asked, you’ll do really well here.

What you’ll be doing

• Answering customer enquiries by phone and email, including through a ticketing system
• Entering orders and processing credits and claims accurately in the ERP
• Giving customers delivery ETAs and keeping them updated, following up internally to hit DIFOT targets
• Handling complaints professionally and seeing them through to resolution
• Working with operations, manufacturing, quality, sales and finance to get answers quickly
• Tracking open requests and reporting on service trends
• General administration to keep the team running smoothly

What you’ll bring

• Previous customer service experience, ideally in manufacturing, distribution, automotive or another product-based business
• Strong administration skills, accurate data entry and close attention to detail
• Excellent written and verbal communication, confident on the phone and clear in email
• A proactive approach: you chase information, follow up and close the loop
• The ability to work at pace and juggle competing priorities
• Solid Microsoft Office skills; Syteline or similar ERP experience highly regarded
• Availability to work full time, Monday to Friday, on site in Dandenong South
• Full working rights in Australia

What’s on offer

• A stable, established business with a supportive team
• A manager who values initiative and ownership
• Immediate start available