Customer Care Consultant

DFP Recruitment; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development & training

Team environment

Stable full-time opportunity

Exposure to complex service operations

Job summary

DFP Recruitment in Scoresby, VIC is seeking a Service Operations Specialist to coordinate service activities, support customers, liaise with field technicians, and ensure service requests are managed from enquiry to invoicing. The role demands strong organisation, accuracy, and the ability to manage multiple priorities in a fast-paced environment.

You will work closely with field technicians and internal stakeholders to ensure a seamless customer experience, maintain CRM/ERP records and support

Qualifications

• Previous experience in customer service, service coordination, call centre, scheduling, or service operations.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• The ability to prioritise workloads and manage competing deadlines.
• A proactive approach to problem-solving.
• Strong attention to detail and commitment to customer satisfaction.
• Experience using Microsoft Office and CRM systems.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Act as the primary point of contact for customer service enquiries.
• Coordinate and schedule service requests with field technicians.
• Manage service jobs from booking through to completion and invoicing.
• Liaise with customers and technicians to provide job updates and resolve scheduling issues.
• Monitor service delivery performance and proactively address potential delays.
• Process invoicing and support revenue generation activities.
• Investigate and resolve invoice queries and credit requests.
• Maintain accurate records within CRM and ERP systems.
• Provide administrative support to the service team.
• Build strong relationships with customers and internal stakeholders.

Skills

Customer service

Service coordination

Scheduling

Administration

Organisational skills

Verbal communication

Written communication

CRM systems

Microsoft Office

Teamwork

Problem solving

Attention to detail

Education

Tertiary qualifications in business/science/engineering

Tools

Oracle JD Edwards (JDE)

Salesforce or similar CRM

Job description

Scoresby, VIC | Full-Time
Are you a highly organised customer service professional with a passion for delivering exceptional service and keeping operations running smoothly?
We are seeking an experienced Service Operations Specialist to join a busy and collaborative service team. In this role, you will coordinate service activities, support customers, liaise with technical teams, and ensure service requests are managed efficiently from initial enquiry through to completion and invoicing.

About the Role

As the key point of contact for customers requiring service support, you will work closely with field-based technicians and internal stakeholders to ensure a seamless customer experience. This is a fast-paced role requiring strong organisational skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

• Act as the primary point of contact for customer service enquiries.
• Coordinate and schedule service requests with field technicians.
• Manage service jobs from booking through to completion and invoicing.
• Liaise with customers and technicians to provide job updates and resolve scheduling issues.
• Monitor service delivery performance and proactively address potential delays.
• Process invoicing and support revenue generation activities.
• Investigate and resolve invoice queries and credit requests.
• Maintain accurate records within CRM and ERP systems.
• Provide administrative support to the service team.
• Build strong relationships with customers and internal stakeholders.

About You

You will thrive in a dynamic environment and enjoy balancing customer service, coordination, and operational responsibilities.

Essential Skills & Experience

• Previous experience in customer service, service coordination, call centre, scheduling, or service operations.
• Strong administration and organisational skills.
• Excellent verbal and written communication skills.
• The ability to prioritise workloads and manage competing deadlines.
• A proactive approach to problem-solving.
• Strong attention to detail and commitment to customer satisfaction.
• Experience using Microsoft Office and CRM systems.
• Ability to work effectively both independently and as part of a team.

Highly Desirable

• Experience using Oracle JD Edwards (JDE).
• Experience using Salesforce or similar CRM platforms.
• Exposure to field service, technical service, engineering, healthcare, laboratory, manufacturing, or service-based organisations.
• Tertiary qualifications in business, science, engineering, or a related discipline.

What's on Offer

• Stable full-time opportunity.
• Supportive and collaborative team environment.
• Career development and ongoing training opportunities.
• Flexible working arrangements.
• Exposure to a complex and rewarding service operation.
• Opportunity to contribute to a high-performing customer-focused team.

Applicants must have full Australian working rights. Australian Citizens and Permanent Residents are encouraged to apply.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via***********@dfp.com.au or 1300 337 *** and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy.

Do not submit any sensitive personal information in your resume.