Customer Service Consultant

Work Initiatives; Maitland; Hybrid; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive training

Equipment provided

Job summary

Work Initiatives is seeking a Customer Service Consultant on a 12-month contract to join a fast-moving technology environment. You will coordinate field technicians, manage priorities, and ensure timely service delivery while delivering an outstanding customer experience.

You’ll work with customers and internal stakeholders, navigate multiple systems, and contribute to process improvements. The role offers hybrid working after training and comprehensive onboarding.

Qualifications

• Experience in a contact centre or service environment.
• Excellent written and verbal communication skills.
• Ability to learn and navigate multiple systems.

Responsibilities

• Coordinate and schedule work for field technicians.
• Prioritise incoming requests and meet service timeframes.
• Monitor jobs and adjust schedules as priorities change.
• Keep customers and stakeholders informed throughout the process.
• Maintain accurate notes and customer information.
• Identify issues early and escalate when required.
• Work towards individual and team service targets.
• Contribute ideas to improve processes and the customer experience.

Skills

Customer service

Coordination

Problem solving

Communication

Time management

Teamwork

Job description

Customer Service Consultant 12-Month Contract. Looking for your next opportunity where you can combine customer service, problem-solving and coordination skills in a fast-moving environment?

DFP Recruitment is looking for a motivated Customer Service Consultant to join one of Australia’s leading technology providers on a 12-month full-time temporary assignment.

This is a great opportunity for someone who enjoys keeping things moving, solving problems and delivering a great customer experience. You’ll work closely with customers, internal stakeholders and field technicians to coordinate jobs, manage priorities and ensure work is completed efficiently.

What you’ll be doing

• Coordinating and scheduling work for field technicians
• Prioritising incoming requests and meeting service timeframes
• Monitoring jobs and adjusting schedules when priorities change
• Keeping customers and stakeholders informed throughout the process
• Working confidently across multiple systems and platforms
• Maintaining accurate notes, job updates and customer information
• Identifying issues early and escalating where required
• Working towards individual and team service targets
• Contributing ideas to improve processes and the customer experience

What we’re looking for

• Strong customer service experience in a contact centre, telecommunications, utilities, logistics, scheduling or service environment
• Excellent written and verbal communication skills
• Confidence learning and navigating multiple systems
• Strong organisation and time-management skills
• High attention to detail
• The ability to prioritise competing tasks in a busy environment
• A positive, adaptable and resilient approach
• A genuine team-first attitude
• Telecommunications experience is highly regarded, but not essential

Why you’ll want this role

• 12-month full-timeassingment
• Attractive hourly rate
• Monday to Friday rotating roster
• Hybrid working following office-based training
• Comprehensive training and equipment provided
• Work with a leading Australian technology provider
• Supportive, collaborative team environment
• Opportunity to build valuable experience within a large-scale customer and field operations environment
• Potential for extension based on performance and business requirements

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.