Service Ops Coordinator: Scheduling & Process Improvement

Workforce Extensions; Sutherland Shire Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Workforce Extensions in Australia is seeking an experienced Service Operations Coordinator to join a well established team. The role focuses on coordinating daily service operations, scheduling technicians, handling customer inquiries and supporting sales activities to ensure smooth business performance.

You will act as the central point of contact between customers, technicians, suppliers and management, driving process improvements and leveraging AI tools to boost productivity and reporting.

Qualifications

• Experience coordinating service operations.
• Excellent communication with customers and stakeholders.
• Ability to improve processes and systems.

Responsibilities

• Coordinate daily appointments and schedules for service technicians.
• Manage customer inquiries and service requests.
• Support sales activities with follow-ups and quotes.
• Report on operational performance and service activity.
• Identify bottlenecks and suggest improvements.

Skills

Highly organised

Confident communicator

Team player

AI proficient

Troubleshooting

Tools

AroFlo

CRM platforms

Job description

Workforce Extensions in Australia is seeking an experienced Service Operations Coordinator to join a well established team. The role focuses on coordinating daily service operations, scheduling technicians, handling customer inquiries and supporting sales activities to ensure smooth business performance.

You will act as the central point of contact between customers, technicians, suppliers and management, driving process improvements and leveraging AI tools to boost productivity and reporting.