Customer Care & Scheduling Specialist (Permanent)

Simplerecruit; Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Parking on site

Long-term role

Job summary

Simplerecruit in Melbourne is seeking a Customer Service & Scheduling Coordinator to join our busy office. You will be the first point of contact for customers, manage calls and emails, and provide administration support across the office in a fast-paced environment.

The role suits someone with customer service or administration experience, who is confident on the phone, detail-oriented and able to handle multiple tasks across several computer systems.

Qualifications

• Previous customer service and/or administration experience.
• Confident on the telephone and professional in manner.
• Friendly, approachable and customer‑focused.
• Organised with excellent attention to detail.
• Comfortable working across different computer systems.
• Able to manage multiple tasks without becoming overwhelmed.
• Proactive and willing to take ownership.
• Reliable team player seeking a long‑term opportunity.

Responsibilities

• Answering incoming calls and providing friendly, professional customer service.
• Speaking with customers and assisting with their enquiries.
• Managing emails and general customer correspondence.
• Completing a variety of administration tasks across the office.
• Updating and maintaining information across multiple computer systems.
• Assisting the team with day-to-day office requirements.
• Keeping on top of competing priorities in a busy environment.
• Providing support to ensure customers receive excellent service.

Skills

Customer service

Administration

Phone communication

Organised

Attention to detail

Job description

Simplerecruit in Melbourne is seeking a Customer Service & Scheduling Coordinator to join our busy office. You will be the first point of contact for customers, manage calls and emails, and provide administration support across the office in a fast-paced environment.

The role suits someone with customer service or administration experience, who is confident on the phone, detail-oriented and able to handle multiple tasks across several computer systems.