Customer Care Specialist: Problem Solver — Onsite Scoresby

Blackwoods; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discount card

One Pass

Wesfarmers offers

Training opportunities

Team events

Employee assistance program

Fitness Passport

Refer-A-Friend bonus

Onsite parking

Job summary

Blackwoods in Scoresby, Victoria is seeking a dedicated Customer Care professional to be the go-to support for customers. You will answer enquiries, investigate solutions, and manage orders while collaborating with teams across the business to deliver an outstanding customer experience.

This permanent full-time role requires strong communication, a proactive problem-solving mindset, and the ability to thrive in a fast-paced environment with competing priorities.

Qualifications

• 2+ years customer service experience preferred.
• Strong communication and relationship-building skills.
• Proactive and solutions-focused mindset.
• Ability to work in a fast-paced environment with competing priorities.
• High attention to detail and problem-solving skills.
• Team player who helps others succeed.
• Resilience, accountability and commitment to great customer outcomes.

Responsibilities

• Providing outstanding customer service via phone and email.
• Managing customer enquiries and resolving issues quickly and effectively.
• Following up on orders to ensure delivery expectations are met.
• Investigating and escalating issues when required.
• Building strong relationships with customers and internal stakeholders.
• Identifying opportunities to improve processes and customer outcomes.
• Supporting administrative tasks and maintaining accurate records.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Team player

Resilience

Job description

Are you someone who loves helping people and solving problems?

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

This is a Permanent Full-time opportunity located at our Scoresby VIC office!

What You'll Be Doing

• Providing outstanding customer service via phone and email
• Managing customer enquiries and resolving issues quickly and effectively
• Following up on orders to ensure delivery expectations are met
• Investigating and escalating issues when required
• Building strong relationships with customers and internal stakeholders
• Identifying opportunities to improve processes and customer outcomes
• Supporting administrative tasks and maintaining accurate records

What We're Looking For

• Previous customer service experience (2+ years preferred)
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcome

What's In It For You:

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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