Service Scheduler & Operations Coordinator

FWSR Group; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive and collaborative team

Professional growth and development

Meaningful work

Modern systems and technology

Career pathways

Wellbeing focus

Job summary

Fire Watch Safety Results Group (FWSR) in Victoria is seeking an energetic Service Scheduler & Administration Coordinator to keep our field operations moving efficiently. You will schedule technicians across regions, manage service bookings, and maintain accurate records, while delivering exceptional customer experiences.

You'll work with technicians, managers, customers and subcontractors to ensure safety and timely service delivery, optimise workflows, and support invoicing and reporting using

Qualifications

• Experience in scheduling, service coordination, administration, customer service, or operational support.
• Strong Microsoft Office skills.
• Excellent organisational and time management skills.
• Strong written and verbal communication.
• Ability to work independently and within a team environment.

Responsibilities

• Planning and coordinating technician schedules.
• Managing service, maintenance, inspection and reactive work bookings.
• Optimising technician utilisation and travel efficiency.
• Coordinating subcontractors and external service providers.
• Monitoring upcoming compliance and maintenance schedules.
• Managing scheduling conflicts and finding practical solutions.
• Ensuring customer commitments and deadlines are achieved.

Skills

Scheduling

Service coordination

Administration

Customer service

Time management

Microsoft Office

Written communication

Verbal communication

Independent work

Team collaboration

Education

Business Administration qualifications

Tools

Uptick

Service management software

Job description

Fire Watch Safety Results Group (FWSR) in Victoria is seeking an energetic Service Scheduler & Administration Coordinator to keep our field operations moving efficiently. You will schedule technicians across regions, manage service bookings, and maintain accurate records, while delivering exceptional customer experiences.

You'll work with technicians, managers, customers and subcontractors to ensure safety and timely service delivery, optimise workflows, and support invoicing and reporting using