Service Operations Coordinator

Excel Recruitment; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Excel Recruitment is seeking a customer-focused Service Administrator to join their Prestons, Sydney team in a permanent, full-time role, Monday to Friday starting at 8:00 AM. You will coordinate daily service administration, liaise with mechanics and customers, process invoices, and support accounts and parts sales.

The ideal candidate has previous service administration or customer service experience, strong organisational and communication skills, and the ability to manage competing

Qualifications

• Previous experience in a similar service administration or customer service role.
• Strong administrative and accounts experience, with excellent attention to detail and organisational skills.
• Exceptional verbal and written communication skills, with a professional and customer-focused approach.
• Proactive and motivated, with strong problem-solving abilities and the ability to manage competing priorities.
• Comfortable working independently and as part of a team, with basic mechanical knowledge considered an advantage.

Responsibilities

• Act as the first point of contact for customers, managing incoming calls and providing friendly, professional service.
• Coordinate service administration, including scheduling service bookings, liaising with mechanics and customers, and processing customer invoices.
• Assist with accounts administration, including processing and reconciling accounts, following up outstanding payments and maintaining accurate financial records.
• Support parts sales, general administration and the day-to-day operations of the branch. Experience with SYBIZ software will be highly regarded.
• Work Monday to Friday in a permanent, full-time position; 8:00 AM start.

Skills

Administrative experience

Accounts experience

Customer service

Attention to detail

Communication skills

Teamwork

Mechanical knowledge (adv)

Tools

SYBIZ

Job description

Excel Recruitment is seeking a customer-focused Service Administrator to join their Prestons, Sydney team in a permanent, full-time role, Monday to Friday starting at 8:00 AM. You will coordinate daily service administration, liaise with mechanics and customers, process invoices, and support accounts and parts sales.

The ideal candidate has previous service administration or customer service experience, strong organisational and communication skills, and the ability to manage competing