Permanent Service Administrator — Growth & Coordination

Stone Recruitment; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Moorebank Site in Sydney is seeking a proactive Service Administrator to support a team of Service Technicians across the region. You will coordinate service bookings, manage enquiries and help day-to-day operations run smoothly.

The role suits someone with experience in service administration or customer service, strong organisation and communication skills, and comfort using large ERP systems. Previous experience in equipment servicing or automotive/trade sectors is a plus.

Qualifications

• Experience in service administration or customer service.
• Strong organisational skills and ability to prioritise.
• Excellent communication and customer-focused approach.
• High attention to detail with parts, orders and documentation.

Responsibilities

• Coordinate and schedule planned and urgent service calls for technicians.
• Act as the first point of contact for customer service enquiries.
• Manage spare parts allocation, stock availability and related administration.
• Process customer invoices accurately and on time.
• Liaise with technicians, purchasing, warehouse and internal teams to ensure service requirements are met.
• Maintain accurate records and follow up on outstanding service requests.
• Assist with identifying and escalating equipment faults and service issues.
• General customer service and administration.

Skills

Service admin

Scheduling

Coordination

Customer service

Organisational skills

Communication

Attention to detail

ERP software

Tools

ERP systems

Job description

Moorebank Site in Sydney is seeking a proactive Service Administrator to support a team of Service Technicians across the region. You will coordinate service bookings, manage enquiries and help day-to-day operations run smoothly.

The role suits someone with experience in service administration or customer service, strong organisation and communication skills, and comfort using large ERP systems. Previous experience in equipment servicing or automotive/trade sectors is a plus.