Service Administrator

Stone Recruitment; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Moorebank Site in Sydney is seeking a proactive Service Administrator to support a team of Service Technicians across the region. You will coordinate service bookings, manage enquiries and help day-to-day operations run smoothly.

The role suits someone with experience in service administration or customer service, strong organisation and communication skills, and comfort using large ERP systems. Previous experience in equipment servicing or automotive/trade sectors is a plus.

Qualifications

• Experience in service administration or customer service.
• Strong organisational skills and ability to prioritise.
• Excellent communication and customer-focused approach.
• High attention to detail with parts, orders and documentation.

Responsibilities

• Coordinate and schedule planned and urgent service calls for technicians.
• Act as the first point of contact for customer service enquiries.
• Manage spare parts allocation, stock availability and related administration.
• Process customer invoices accurately and on time.
• Liaise with technicians, purchasing, warehouse and internal teams to ensure service requirements are met.
• Maintain accurate records and follow up on outstanding service requests.
• Assist with identifying and escalating equipment faults and service issues.
• General customer service and administration.

Skills

Service admin

Scheduling

Coordination

Customer service

Organisational skills

Communication

Attention to detail

ERP software

Tools

ERP systems

Job description

Help support those in need in your community

Permanent, full-time role

Progression opportunities

Very varied role

The Role

We are partnering with an established national business to recruit a Service Administrator for their Moorebank site.

This is a busy, varied role supporting a team of Service Technicians across Sydney, ensuring service requests are handled efficiently, and customers receive a high level of support.

You'll be working closely with technicians, warehouse and purchasing teams, as well as customers, to coordinate service bookings, manage enquiries and keep day-to-day operations running smoothly.

Key Responsibilities

• Coordinate and schedule planned and urgent service calls for technicians
• Act as the first point of contact for customer service enquiries
• Manage spare parts allocation, stock availability and related administration
• Process customer invoices accurately and on time
• Liaise with technicians, purchasing, warehouse and internal teams to ensure service requirements are met
• Maintain accurate records and follow up on outstanding service requests
• Assist with identifying and escalating equipment faults and service issues
• General customer service and administration

About You

• Previous experience in service administration, scheduling, coordination or customer service
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication skills and a customer-focused approach
• High attention to detail, particularly when managing parts, orders and documentation
• Experience using large ERP systems

Experience within equipment servicing, automotive dealerships, trade services or spare parts would be highly regarded, although candidates with strong customer service and administration backgrounds are also encouraged to apply.