Administration Officer

Waste Water Works; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Waste Water Works is seeking an organised Administration Officer in Townsville to coordinate service jobs and support technicians. You will manage bookings, liaise with clients, and prepare jobs for invoicing while ensuring accurate records and smooth operations.

The role requires strong organisational skills, excellent communication, and experience with office software and job management systems. Australian work rights are required, and a friendly team environment is offered.

Qualifications

• Prior experience in service administration, scheduling, or office support.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to multitask and work in a fast-paced environment with high attention to detail.
• Australian work rights required.

Responsibilities

• Assisting Service department in scheduling and coordinating service jobs and technician workloads.
• Preparing service jobs for invoicing.
• Communicating with clients regarding bookings, updates, and service outcomes.
• Goods receipting supplier invoices, data entry.
• Processing customer orders & placing with suppliers.
• Maintaining accurate records of service jobs and documentation.
• Supporting technicians with administrative and logistical needs.
• Managing our fleet and keeping up to date register.
• Handling incoming calls, emails, and customer enquiries.

Skills

Organisational skills

Time management

Customer service

Communication

Microsoft Office

Excel

Outlook

SimPRO

Tools

SimPRO

ServiceM8

Job description

We are seeking a highly organised and customer-focused Administration person to join our team. This role is ideal for someone who enjoys coordinating jobs, supporting technicians, and ensuring smooth day-to-day service operations.

About the Role

As Administration Officer, you will have contact between clients, technicians, and management, helping to schedule, track, and support other service staff.

Key Responsibilities

• Assisting Service department in scheduling and coordinating service jobs and technician workloads
• Preparing service jobs for invoicing
• Communicating with clients regarding bookings, updates, and service outcomes
• Goods receipting supplier invoices, data entry
• Processing customer orders & placing with suppliers.
• Maintaining accurate records of service jobs and documentation
• Supporting technicians with administrative and logistical needs
• Managing our fleet & keeping up to date register
• Handling incoming calls, emails, and customer enquiries

About You

• Previous experience in service administration, scheduling, or office support role
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Ability to multitask and work in a fast-paced environment
• High attention to detail and problem-solving skills
• Proficient in Microsoft Office (especially Excel and Outlook)
• Experience with job management systems (e.g. SimPRO, ServiceM8) is highly regarded
• Australian work rights required

What We Offer

• Competitive salary based on experience
• Friendly and supportive team environment
• Stable, long-term role with a growing business
• Opportunities for career development