Operations & Client Service Coordinator

Randstad Pty; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Randstad Pty on behalf of a well-established technical solutions provider is seeking an organised Operations / Customer Service Administrator to join their tight-knit team on the Gold Coast.

You will coordinate daily between field teams, internal departments and clients, support subcontractors and technicians, handle inquiries by phone and email, and contribute to accurate data entry and daily operational reports.

Qualifications

• Excellent verbal and written communication.
• Strong time management and multitasking abilities.
• Ability to work independently with competing priorities.
• Proactive, solutions-focused mindset.
• Experience in customer service or operations support preferred.

Responsibilities

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.

Skills

Communication skills

Time management

Multitasking

Independent work

Problem solving

Relationship building

Tools

Excel

Microsoft Office

Job description

Randstad Pty on behalf of a well-established technical solutions provider is seeking an organised Operations / Customer Service Administrator to join their tight-knit team on the Gold Coast.

You will coordinate daily between field teams, internal departments and clients, support subcontractors and technicians, handle inquiries by phone and email, and contribute to accurate data entry and daily operational reports.