Service Administrator- Permanent Fulltime

Excel Recruitment; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Excel Recruitment is seeking a customer-focused Service Administrator to join their Prestons, Sydney team in a permanent, full-time role, Monday to Friday starting at 8:00 AM. You will coordinate daily service administration, liaise with mechanics and customers, process invoices, and support accounts and parts sales.

The ideal candidate has previous service administration or customer service experience, strong organisational and communication skills, and the ability to manage competing

Qualifications

• Previous experience in a similar service administration or customer service role.
• Strong administrative and accounts experience, with excellent attention to detail and organisational skills.
• Exceptional verbal and written communication skills, with a professional and customer-focused approach.
• Proactive and motivated, with strong problem-solving abilities and the ability to manage competing priorities.
• Comfortable working independently and as part of a team, with basic mechanical knowledge considered an advantage.

Responsibilities

• Act as the first point of contact for customers, managing incoming calls and providing friendly, professional service.
• Coordinate service administration, including scheduling service bookings, liaising with mechanics and customers, and processing customer invoices.
• Assist with accounts administration, including processing and reconciling accounts, following up outstanding payments and maintaining accurate financial records.
• Support parts sales, general administration and the day-to-day operations of the branch. Experience with SYBIZ software will be highly regarded.
• Work Monday to Friday in a permanent, full-time position; 8:00 AM start.

Skills

Administrative experience

Accounts experience

Customer service

Attention to detail

Communication skills

Teamwork

Mechanical knowledge (adv)

Tools

SYBIZ

Job description

Permanent Full-Time | Prestons, Sydney | Monday–Friday

Our client is seeking a customer-focused and highly organised Service Administrator to join their growing team in Prestons, Sydney. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced service environment, coordinating daily operations and delivering exceptional customer service. You will play a key role in supporting service administration, accounts and parts sales while building strong relationships with customers, suppliers and internal teams. With on-the-job training and ongoing support provided, this role offers an excellent opportunity to develop your skills and establish a long-term career with a growing business.

About the Role

Act as the first point of contact for customers, managing incoming calls and providing friendly, professional service.

Coordinate service administration, including scheduling service bookings, liaising with mechanics and customers, and processing customer invoices.

Assist with accounts administration, including processing and reconciling accounts, following up outstanding payments and maintaining accurate financial records.

Support parts sales, general administration and the day-to-day operations of the branch. Experience with SYBIZ software will be highly regarded.

Work Monday to Friday in a permanent, full-time position; 8:00 AM start

About You

Previous experience in a similar service administration or customer service role, ideally within a service-based environment.

Strong administrative and accounts experience, with excellent attention to detail and organisational skills.

Exceptional verbal and written communication skills, with a professional and customer-focused approach.

Proactive and motivated, with strong problem-solving abilities and the ability to manage competing priorities.

Comfortable working independently and as part of a team, with basic mechanical knowledge considered an advantage.

The Package

The successful candidate will receive on-the-job training and ongoing support, with remuneration negotiated based on experience and skills. This is an excellent opportunity to join a growing business, develop your capabilities and build a rewarding long-term career.