Service administrator/Receptionist

Pro 4x4 Australia; Gold Coast City; Sur place; AUD 50 000 - 60 000; Plein temps

Résumé du poste

Pro 4x4 Australia in Ormeau, Queensland is seeking a Service Administrator / Receptionist to join the team. You will be the first point of contact, coordinating bookings with the Workshop Manager, maintaining job records and ensuring invoices are generated accurately for completed work.

You will manage front desk activity, answer calls, handle enquiries, schedule vehicles for onsite installations and workshops, and assist with basic accounts administration.

Qualifications

• Experience with Simpro is essential.
• Strong organisation skills and attention to detail.
• A friendly, professional phone manner and clear communication.
• The ability to manage competing priorities in a busy service environment.
• A proactive attitude and ability to work independently.
• Administration or reception experience in automotive/workshop/trade service

Responsabilités

• Manage the front desk and welcome customers.
• Answer phone calls and respond to customer enquiries.
• Book vehicles for onsite installations and workshop jobs.
• Prepare and draft invoices for completed work.
• Reconcile invoices and check billing accuracy.
• Coordinate job scheduling with the Workshop Manager.
• Maintain booking calendars and keep job records up to date.
• Process payments and assist with basic accounts administration.
• Manage general office administration, filing and data entry.

Connaissances

Good communication

Organised

Attention to detail

Independent worker

Customer service

Outils

Simpro

Description du poste

We’re looking for an experienced, reliable and customer-focused Service Administrator / Receptionist to help keep our office running smoothly and our jobs on schedule.

You’ll be the first point of contact for customers, working closely with our Workshop Manager to coordinate bookings, maintain job records and ensure completed work is invoiced accurately.

We’re looking for an experienced, reliable and customer-focused Service Administrator / Receptionist to help keep our office running smoothly and our jobs on schedule.

You’ll be the first point of contact for customers, working closely with our Workshop Manager to coordinate bookings, maintain job records and ensure completed work is invoiced accurately.

Service Administrator / Receptionist

Pro 4x4 Australia | Ormeau, QLD

Your responsibilities

• Managing the front desk and welcoming customers.

• Answering phone calls and responding to customer enquiries.

• Booking vehicles for onsite installations and workshop jobs.

• Preparing and drafting invoices for completed work.

• Reconciling invoices and checking billing accuracy.

• Coordinating job scheduling with the Workshop Manager.

• Maintaining booking calendars and keeping job records up to date.

• Processing payments and assisting with basic accounts administration.

• Managing general office administration, filing and data entry.

What we’re looking for

• Experience using Simpro is essential.

• Strong organisation skills and attention to detail.

• A friendly, professional phone manner and clear communication skills.

• The ability to manage competing priorities in a busy service environment.

• Confidence working with invoices, payments and customer records.

• A proactive attitude and the ability to work independently.

• Previous administration or reception experience, ideally within an automotive, workshop or trade service business.