Service Manager

Melville Motors; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Melville Motors seeks an experienced Service Manager to lead the service department in a full-time role. You will direct technicians, optimise workflows, and uphold high customer service standards while driving profitability and efficiency across all service operations.

You will manage scheduling, inventory, and service quality, monitor costs and performance metrics, and ensure a safe, compliant workplace. A strong automotive background and leadership skills are essential.

Qualifications

• Proven experience in a supervisory role within automotive service
• Strong knowledge of vehicle servicing, repairs and maintenance
• Demonstrated leadership and team development ability
• Excellent communication to manage client expectations

Responsibilities

• Manage and supervise the service department team, including scheduling, performance management, and ongoing professional development of technicians and support staff
• Oversee all service operations to ensure efficient workflow, timely job completion, and adherence to quality standards
• Maintain knowledge of service inventory, equipment and tools, ensuring stock levels and maintenance
• Handle customer inquiries, manage service appointments, and ensure customer satisfaction
• Diagnose and resolve technical issues related to vehicle servicing and maintenance
• Monitor service department financial performance including labor costs, parts utilization and revenue targets
• Implement and maintain health and safety protocols
• Liaise with management on performance, staffing, and improvements
• Maintain detailed service records and reports to track performance metrics

Skills

Leadership

Customer service

Automotive knowledge

Scheduling

Job description

About the role

Melville Motors is seeking an experienced Service Manager to join our team on a full-time basis. This is a strategic leadership position responsible for overseeing all aspects of our service department operations. You will play a crucial role in ensuring the highest standards of customer service, managing technician teams, and driving the profitability and efficiency of our service operations. This position is integral to maintaining Melville Motors' reputation for excellence in the automotive industry.

Key responsibilities

Manage and supervise the service department team, including scheduling, performance management, and ongoing professional development of technicians and support staff

Oversee all service operations to ensure efficient workflow, timely job completion, and adherence to quality standards

Maintain comprehensive knowledge of service inventory, equipment, and tools, ensuring adequate stock levels and proper maintenance

Handle customer inquiries, manage service appointments, and ensure exceptional customer satisfaction throughout the service process

Diagnose and resolve technical issues related to vehicle servicing, repairs, and maintenance

Monitor service department financial performance, including labour costs, parts utilisation, and revenue targets

Implement and maintain health and safety protocols to ensure a safe working environment for all staff

Liaise with management regarding service department performance, staffing needs, and strategic improvements

Maintain detailed service records and reports to track performance metrics and identify areas for improvement

What we're looking for

Proven experience as a Service Manager or in a similar supervisory role within the automotive industry

Strong technical knowledge of vehicle servicing, repairs, and maintenance procedures

Demonstrated leadership and team management capabilities with the ability to motivate and develop staff

Excellent customer service and communication skills, with the ability to manage client expectations professionally

Proficiency in service management software and computer systems commonly used in automotive dealerships

Sound understanding of automotive industry best practices, safety regulations, and compliance requirements

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Problem-solving abilities and a proactive approach to improving service department operations

Relevant qualifications or certifications in automotive service or management are advantageous

Valid driver's licence and willingness to test drive vehicles when necessary

What we offer

At Melville Motors, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience, opportunities for professional development and career progression, and a team-oriented culture that values excellence. We provide access to industry training and development programmes to enhance your skills and knowledge. We recognise work-life balance as important and strive to create flexible working arrangements where possible. Our workplace promotes inclusivity and diversity, and we welcome applications from candidates of all backgrounds.

About us

Melville Motors is a trusted name in the automotive industry, committed to delivering exceptional service and quality vehicles to our customers. With a strong reputation built on reliability, professionalism, and customer-centric values, we have established ourselves as a leading automotive dealership in the region. We pride ourselves on our skilled team, modern facilities, and dedication to maintaining the highest standards in vehicle servicing and sales. Our mission is to provide outstanding automotive solutions that exceed customer expectations whilst fostering a workplace culture of respect, integrity, and continuous improvement.