Frontline Manager

Motorama; Logan City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company car/Car allowance

Career progression

Employee discounts

Job summary

Motorama is seeking a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional customer experience from drop-off to collection.

You will manage the Service Advisors and Frontline team, oversee day-to-day service department operations, and drive efficiency with a focus on customer satisfaction, productivity and brand loyalty.

Qualifications

• Experience leading service teams in an automotive dealership.
• Excellent customer service skills across in person, written, and phone interactions.
• Proactive problem solving and customer issue resolution.
• High attention to detail and accuracy.
• Current manual driver's licence.

Responsibilities

• Lead and manage the Service Advisors and Frontline team.
• Oversee day-to-day operation of the service department.
• Ensure customers receive outstanding service from drop-off to collection.
• Manage customer enquiries, concerns and complaints with prompt resolution.
• Monitor workshop workflow and briefing of technicians on customer concerns.
• Collaborate with Workshop Controller, Technicians and Service Management to maximise efficiency.
• Ensure service and warranty processes are followed.
• Monitor customer satisfaction, retention and key service KPIs.
• Coach and develop your team to achieve goals.
• Maintain high standards of communication, presentation and customer service.

Skills

People management

Customer service

Problem solving

Attention to detail

Driver's licence

Job description

If you're looking to work for a great company, take the next step in your career and lead a high-performing service team, look no further!

We’re looking for a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional experience to our customers every time.

What’s on offer:

• Attractive remuneration package, commissions/bonuses and company car/car allowance!
• Great employee benefits and discounts on vehicles, parts and servicing
• Real career progression opportunities with a company that takes promoting and developing our people seriously
• Supportive management team and a great workplace culture
• Work with three exciting and growing automotive brands – Mitsubishi,Kia and Chery
• A professional, friendly and team focused environment where we prioritise fun, professionalism and care

As the Frontline Manager, your role will include:

• Leading and managing the Service Advisors and Frontline team
• Overseeing the day-to-day operation of the service department
• Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
• Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly
• Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
• Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
• Ensuring service and warranty processes are followed correctly
• Monitoring customer satisfaction, retention and key service department performance indicators
• Coaching, mentoring and developing your team to achieve their goals
• Maintaining high standards of communication, presentation and customer service
• Building strong relationships with customers and creating long‑term loyalty to our brands

To be considered for this position, you will need:

• Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
• Excellent customer service skills including in person, in writing and over the phone
• Must like helping solving problems and helping customers
• Accuracy and a high attention to detail
• Current manual driver's licence

If you're an experienced automotive service professional looking for the opportunity to step up, lead a great team and take your career to the next level, we’d love to hear from you!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?

About the Motorama Group

The Motorama Group have been a Queensland icon for over 65 years.

The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.

The group expanded to become one of Queensland’s largest family‑owned automotive retailers before being acquired by Servco Australia in 2024.

Motorama Group is a, award‑winning multi‑franchise group with dealerships across the southside of Brisbane. Delivering new and pre‑owned vehicles, servicing and parts.

About the Motorama Group

The Motorama Group have been a Queensland icon for over 65 years.

The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.

The group expanded to become one of Queensland’s largest family‑owned automotive retailers before being acquired by Servco Australia in 2024.

Motorama Group is a, award‑winning multi‑franchise group with dealerships across the southside of Brisbane. Delivering new and pre‑owned vehicles, servicing and parts.

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