Frontline Manager

Motorama; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remuneration

Car allowance

Employee discounts

Career progression

Team culture

Job summary

Motorama in Queensland is seeking a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery. You will guide the Service Advisors and Frontline team, oversee day-to-day service department, and ensure an outstanding customer experience from drop-off to collection.

You will manage customer enquiries and complaints, monitor workshop workflow, work with technicians and the Service Management team to maximise efficiency, and coach your team toward high standards of service,

Qualifications

• Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
• Excellent customer service skills including in person, in writing and over the phone
• Must like helping solving problems and helping customers
• Accuracy and a high attention to detail
• Current manual driver's licence

Responsibilities

• Leading and managing the Service Advisors and Frontline team
• Overseeing the day-to-day operation of the service department
• Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
• Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly
• Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
• Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
• Ensuring service and warranty processes are followed correctly
• Monitoring customer satisfaction, retention and key service department performance indicators
• Coaching, mentoring and developing your team to achieve their goals
• Maintaining high standards of communication, presentation and customer service
• Building strong relationships with customers and creating long‐term loyalty to our brands

Job description

If you're looking to work for a great company, take the next step in your career and lead a high-performing service team, look no further!

We're looking for a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional experience to our customers every time.

What's on offer:

• Attractive remuneration package, commissions/bonuses and company car/car allowance!
• Great employee benefits and discounts on vehicles, parts and servicing
• Real career progression opportunities with a company that takes promoting and developing our people seriously
• Supportive management team and a great workplace culture
• Work with three exciting and growing automotive brands – Mitsubishi,Kia and Chery
• A professional, friendly and team focused environment where we prioritise fun, professionalism and care

As the Frontline Manager, your role will include:

• Leading and managing the Service Advisors and Frontline team
• Overseeing the day-to-day operation of the service department
• Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
• Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly
• Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
• Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
• Ensuring service and warranty processes are followed correctly
• Monitoring customer satisfaction, retention and key service department performance indicators
• Coaching, mentoring and developing your team to achieve their goals
• Maintaining high standards of communication, presentation and customer service
• Building strong relationships with customers and creating long‐term loyalty to our brands

To be considered for this position, you will need:

• Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
• Excellent customer service skills including in person, in writing and over the phone
• Must like helping solving problems and helping customers
• Accuracy and a high attention to detail
• Current manual driver's licence

If you're an experienced automotive service professional looking for the opportunity to step up, lead a great team and take your career to the next level, we'd love to hear from you!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?

About the Motorama Group

The Motorama Group have been a Queensland icon for over 65 years.

The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.

The group expanded to become one of Queensland's largest family‐owned automotive retailers before being acquired by Servco Australia in 2024.

Motorama Group is a, award‐winning multi‐franchise group with dealerships across the southside of Brisbane. Delivering new and pre‐owned vehicles, servicing and parts.

About the Motorama Group

The Motorama Group have been a Queensland icon for over 65 years.

The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.

The group expanded to become one of Queensland's largest family‐owned automotive retailers before being acquired by Servco Australia in 2024.

Motorama Group is a, award‐winning multi‐franchise group with dealerships across the southside of Brisbane. Delivering new and pre‐owned vehicles, servicing and parts.

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