Service Advisor

Australian Automotive Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Career progression

Full-time role

Excellent benefits

Job summary

Australian Automotive Group in Melrose Park NSW is seeking a motivated Service Advisor for our Ryde Service Centre. You will greet customers, listen to concerns, and provide effective service and repair solutions.

This role requires experience in automotive dealership environments, a strong focus on customer service and sales, and excellent time management. You may also transition from a technician role, leveraging hands-on expertise to support customers.

Qualifications

• Excellent communication and interpersonal abilities with customers.
• Strong problem-solving and decision-making skills.
• Proficiency in automotive service management software and tools.
• Thorough understanding of vehicle service processes and industry regulations.
• Excellent time management and organisational skills.
• Genuine passion for delivering outstanding customer service in the automotive industry.

Responsibilities

• Warmly greet and assist customers, listening to concerns and providing solutions.
• Prepare detailed repair estimates and clearly communicate them to customers.
• Schedule and coordinate service and repair work to ensure timely completion.
• Maintain meticulous records of service, parts used and labour hours.
• Collaborate with the service team, technicians and management to uphold high standards.
• Identify additional service opportunities to enhance customer satisfaction.
• Handle customer inquiries and complaints professionally.

Skills

Excellent communication

Problem solving

Time management

Customer service

Interpersonal skills

Tools

Automotive service management software

Job description

Australian Automotive Group – Melrose Park NSW

The Australian Automotive Group has an exciting new opportunity for a motivated and skilled Service Advisor to join our dedicated team at the multi franchise Ryde Service Centre in Melrose Park.

The successful applicant must have previous experience working in an Automotive Dealership environment. A strong focus on customer service and sales along with excellent time management skills are essential for this position. We will also consider applications from experienced qualified technicians looking to transition their hands-on expertise into a customer-facing role.

The role of the Service Advisor involves:

• Warmly greeting and assisting customers, actively listening to their concerns, and providing effective solutions for their vehicle service and repair needs.
• Preparing detailed repair estimates and clearly communicating these to customers.
• Scheduling and coordinating service and repair work, ensuring timely and efficient completion.
• Maintaining meticulous records of all service and repair activities, including parts used and labour hours.
• Collaborating closely with our service team, technical staff, and management to ensure customer vehicles are serviced and repaired to the highest standards.
• Proactively identifying additional service and repair opportunities to enhance customer satisfaction and loyalty.
• Handling customer inquiries and complaints with professionalism and courtesy.

The skills and experience we would like you to bring to this role:

• Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers.
• Excellent problem-solving and decision‑making skills, always focused on finding the best solutions.
• Proficiency in using automotive service management software and tools.
• A thorough understanding of vehicle service and repair processes, as well as automotive industry regulations and best practices.
• Exceptional time management and organisational skills to effectively juggle multiple tasks and priorities.
• A genuine passion for delivering outstanding customer service and a deep commitment to the automotive industry.

What is on offer:

• Competive Salary & Benefits: Great salary and incentive‑based program, plus Company vehicle & fuel card
• Thriving team culture: Become part of a collaborative and friendly team that supports each other's success. We value open communication and a positive atmosphere where your contributions are recognised.
• Significant growth opportunities: We are committed to your professional development. You'll have access to ongoing training and clear pathways for career advancement within our dealership. We invest in our people, providing the tools and knowledge you need to excel and grow with us.
• A stable, full-time role: Enjoy the security and benefits of a permanent position within a reputable and established dealership

A current NSW driver's licence.

All applications will be handled with the strictest confidentiality. Only short-listed applicants will be contacted.

We are an equal opportunity employer.

Applicants must be living in Australia with legal work rights.