SERVICE MANAGER

South Nowra Auto Group; Nowra; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Commission structure

Company vehicle

Job summary

South Nowra Auto Group is seeking an experienced Service Manager to join our busy, multi-franchise service department in Nowra, NSW. You will work alongside the existing Service Manager to lead daily operations, manage a team of Service Advisors and drive outstanding customer service and performance.

You will report to the Dealer Principal, bringing strong automotive service knowledge, leadership and a proactive, solutions-focused approach.

Qualifications

• Experience in automotive service management or equivalent leadership role.
• Strong knowledge of dealership service operations and CSI targets.
• Proven ability to lead, coach and develop a team.
• Excellent customer service, communication and relationship-building skills.
• Ability to explain vehicle repairs, timeframes and solutions to customers.
• Highly organised with attention to detail and ability to manage competing priorities.
• Experience using dealership systems and focus on performance and targets.

Responsibilities

• Lead and drive the daily operations of a high-volume, multi-franchise service department.
• Coach and develop Service Advisors; foster a high-performing team culture.
• Oversee bookings, workflow, job allocation and customer enquiries.”
• Build strong relationships with customers and workshop teams; link front-of-house to workshop operations.
• Work with Service Foremen to manage workflow, repair times and pending work.
• Drive exceptional customer service, CSI and department performance; lead by example.
• Monitor targets; identify opportunities to improve efficiency and processes.
• Address customer concerns with professional, effective solutions.

Skills

Leadership

Customer service

Communication

CSI/quality focus

Team development

Organisation/time management

Tools

Dealership systems

Job description

Service Manager – Automotive | South Nowra Auto Group

About the role

An exciting opportunity has become available for an experienced Service Manager to join South Nowra Auto Group, working alongside our existing Service Manager to lead our busy, high-volume, multi-franchise Service Department.

This is a hands-on leadership role reporting directly to the Dealer Principal, with the opportunity to make a real impact across daily operations, customer experience and team development.

We are looking for a motivated, people-focused leader who thrives in a fast-paced environment, enjoys developing people and brings fresh ideas and energy to the workplace.

Working collaboratively with our Service Manager, Service Foremen and workshop teams, you will play a key role in leading our Service Advisors, driving exceptional customer service and building a high-performing team culture.

Key responsibilities

• Work alongside the existing Service Manager to lead and drive the daily operations of a high-volume, multi-franchise Service Department.
• Lead, coach and develop a team of Service Advisors, fostering a positive and high-performing team culture.
• Oversee bookings, workflow, job allocation and customer enquiries to ensure the department operates efficiently and professionally.
• Build strong relationships with customers and workshop teams, acting as a key link between front-of-house and workshop operations.
• Work closely with Service Foremen to manage workflow, repair timeframes and pending work.
• Drive exceptional customer service, CSI and departmental performance, leading by example.
• Monitor targets and performance, identifying opportunities to improve efficiency, processes and customer outcomes.
• Take ownership of customer concerns, providing professional and effective solutions when issues arise.
• Bring fresh ideas and initiatives to the department while supporting a positive, respectful and collaborative workplace culture.

About you

To be successful in this role, you will be an experienced automotive service professional with a strong understanding of dealership service operations and a genuine passion for leading people.

You will ideally have:

• Previous experience as a Service Manager, Assistant Service Manager or Senior Service Advisor.
• Strong automotive service and workshop knowledge, ideally within a multi-franchise environment.
• Proven ability to lead, coach and develop a team.
• Exceptional customer service, communication and relationship-building skills.
• The ability to confidently communicate vehicle repairs, technical information and timeframes to customers.
• Strong organisation, time management and attention to detail.
• A proactive, solutions-focused approach with the ability to think on your feet and manage competing priorities.
• Experience working with dealership systems and a strong focus on CSI, performance and achieving targets.
• A positive, professional and hardworking approach, with the ability to build strong relationships across the dealership.

Why Join South Nowra Auto Group?

This is an opportunity to join an established automotive group where you will have the support of an experienced Service Manager while playing a key role in the continued development and success of the department.

You will have the opportunity to contribute ideas, develop your leadership skills and make a genuine impact on both customer experience and team performance.

The successful candidate will be offered an attractive salary package, commission structure and fully maintained company vehicle, along with the opportunity to become an integral part of our management team.