Service Management Lead: AI-Driven Transition & Defence Ops

Leidos; South Canberra; Presencial; AUD 140.000 - 190.000; Tempo integral

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Resumo da vaga

Leidos Australia is seeking a Service Management Lead to provide strategic leadership across ITSM, service operations and governance for complex government and enterprise environments.

You will shape credible operating models, oversee transitions from capture through delivery, and identify opportunities to apply AI and automation to improve service outcomes while ensuring a low-risk transition after contract award. This role requires Australian citizenship and Baseline clearance where applicable.

Qualificações

• Essential Experience in ITSM, service operations and service transformation within complex managed services environments.
• Knowledge of contemporary service delivery approaches across government and/or enterprise environments.
• Ability to design practical service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large-scale service transitions, mobilisation and service establishment activities.
• Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.
• Understanding of how AI and automation can be applied to improve service management and operational outcomes.
• Advantageous Experience taking a service model from capture and solution design through transition, establishment and ongoing operations.
• Experience identifying and introducing service innovations, automation or AI-enabled approaches that improve upon traditional service delivery models.

Responsabilidades

• As the Service Management Lead, you'll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate and continuously improve.
• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.
• Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments.
• Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition following contract award.

Conhecimentos

ITSM

Service operations

Governance frameworks

AI & automation

Large-scale service transitions

Customer outcomes design

Service innovations

Capture-to-delivery experience

Descrição da vaga

Leidos Australia is seeking a Service Management Lead to provide strategic leadership across ITSM, service operations and governance for complex government and enterprise environments.

You will shape credible operating models, oversee transitions from capture through delivery, and identify opportunities to apply AI and automation to improve service outcomes while ensuring a low-risk transition after contract award. This role requires Australian citizenship and Baseline clearance where applicable.