Service Management Lead: Transition & AI-Driven Ops

Leidos; Canberra; Presencial; AUD 120.000 - 180.000; Tempo integral

Benefícios oferecidos por esta vaga

Flex Your Way

Headspace / MeQuilibrium access

Learning & development opportunities

Impactful, national-scale projects

Career growth support

Resumo da vaga

Leidos Australia is seeking a Service Management Lead to shape an operational model that gives clients confidence in transition, operation and continuous improvement of services.

You will drive service establishment activities, align governance frameworks, and apply AI/automation to modernise delivery across government and enterprise environments. Australian citizenship and Baseline security clearance are required.

Qualificações

• Experience in ITSM and service operations within complex managed services environments.
• Knowledge of governance frameworks and design of practical service operating models.
• Experience leading large-scale service transitions, mobilisation and establishment activities.

Responsabilidades

• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Collaborate across capture and solution development to identify improvements including AI and automation.
• Design operating models, governance frameworks and service management processes aligned to customer outcomes.

Conhecimentos

ITSM

Service operations

Service transformation

AI & automation

Governance frameworks

Operating models

Large-scale transitions

Govt/Enterprise experience

Descrição da vaga

Leidos Australia is seeking a Service Management Lead to shape an operational model that gives clients confidence in transition, operation and continuous improvement of services.

You will drive service establishment activities, align governance frameworks, and apply AI/automation to modernise delivery across government and enterprise environments. Australian citizenship and Baseline security clearance are required.