Service Management Lead - Solution Design & Transition - Defence

Leidos; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flex Your Way

Headspace / MeQuilibrium access

Learning & development opportunities

Impactful, national-scale projects

Career growth support

Job summary

Leidos Australia is seeking a Service Management Lead to shape an operational model that gives clients confidence in transition, operation and continuous improvement of services.

You will drive service establishment activities, align governance frameworks, and apply AI/automation to modernise delivery across government and enterprise environments. Australian citizenship and Baseline security clearance are required.

Qualifications

• Experience in ITSM and service operations within complex managed services environments.
• Knowledge of governance frameworks and design of practical service operating models.
• Experience leading large-scale service transitions, mobilisation and establishment activities.

Responsibilities

• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Collaborate across capture and solution development to identify improvements including AI and automation.
• Design operating models, governance frameworks and service management processes aligned to customer outcomes.

Skills

ITSM

Service operations

Service transformation

AI & automation

Governance frameworks

Operating models

Large-scale transitions

Govt/Enterprise experience

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More - These are just a few of the ways we invest in our people and help them thrive.

About the Team

You'll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Opportunity

As the Service Management Lead, you'll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate and continuously improve.

• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.
• Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments.
• Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition following contract award.

About You

You'll bring experience in service management and service operations, with the ability to translate customer requirements into practical operating models that can be successfully established and delivered.

Essential

• Experience in ITSM, service operations and service transformation within complex managed services environments.
• Knowledge of contemporary service delivery approaches across government and/or enterprise environments.
• Ability to design practical service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large-scale service transitions, mobilisation and service establishment activities.
• Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.
• Understanding of how AI and automation can be applied to improve service management and operational outcomes.

Advantageous

• Experience taking a service model from capture and solution design through transition, establishment and ongoing operations.
• Experience identifying and introducing service innovations, automation or AI-enabled approaches that improve upon traditional service delivery models.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, a Baseline security clearance as required for the role.

Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

We value different experiences and are interested in the capability and potential you could bring.