Service Management Lead | Solution Design & Transition | Defence

Leidos; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flex Your Way

Headspace access

MeQuilibrium wellbeing program

120,000+ on-demand courses

Career growth opportunities

Job summary

Leidos Australia seeks a Service Management Lead to provide leadership across ITSM, service operations and governance, shaping operating models for complex government and enterprise environments.

You will drive continuity from solution design to delivery, oversee service transition activities, and apply AI and automation to improve outcomes while delivering measurable value for customers.

Qualifications

• Experience in ITSM and service operations within complex managed services.
• Ability to translate customer requirements into practical operating models.
• Knowledge of governance frameworks and service management processes.
• Experience leading large-scale service transitions and establishment activities.
• Understanding of AI/automation applied to service management outcomes.

Responsibilities

• Shape a credible service management model across ITSM, service operations, governance and delivery.
• Identify improvements to traditional service delivery, including AI/automation opportunities.
• Design operating models and governance frameworks for complex environments.
• Lead service establishment activities and support low-risk transitions after contract award.

Skills

ITSM

Service Operations

Governance

AI & Automation

Managed Services

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you’re deepening technical expertise or preparing for leadership, we’ll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Opportunity

As the Service Management Lead, you’ll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate and continuously improve.

• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.
• Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments.
• Provide continuity from solution design into delivery, leading service establishment activities and supporting a low‑risk transition following contract award.

About You

You’ll bring experience in service management and service operations, with the ability to translate customer requirements into practical operating models that can be successfully established and delivered.

Essential

• Experience in ITSM, service operations and service transformation within complex managed services environments.
• Knowledge of contemporary service delivery approaches across government and/or enterprise environments.
• Ability to design practical service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large‑scale service transitions, mobilisation and service establishment activities.
• Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.
• Understanding of how AI and automation can be applied to improve service management and operational outcomes.

Advantageous

• Experience taking a service model from capture and solution design through transition, establishment and ongoing operations.
• Experience identifying and introducing service innovations, automation or AI‑enabled approaches that improve upon traditional service delivery models.

This role requires the successful applicant to be an Australian citizen and hold, or be eligible to obtain, a Baseline security clearance as required for the role.

Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian‑U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team
• An interview with the hiring manager or interview panel
• Any role‑specific assessment, technical discussion or customer step required for the position

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.