ITSM Assurance & Compliance Lead

Leidos Australia; Canberra; On-site; AUD 170,000 - 210,000; Full time

Job summary

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to lead governance across service operations, safeguarding contractual obligations and regulatory requirements.

You will drive assurance activities, risk management and continual improvement, partner with stakeholders, and develop executive reporting and compliance metrics to support enterprise security and resilient service delivery.

Qualifications

• Experience in IT Service Management, Governance, Risk and Compliance roles including managing assurance programs and compliance reviews.
• Strong knowledge of ITIL principles, service management processes, control frameworks and risk management practices.
• Experience developing governance artefacts, executive reporting, compliance metrics and assurance outcomes for diverse stakeholder groups.

Responsibilities

• Lead governance, assurance and compliance activities across service operations, including assurance planning, control assessments, compliance monitoring and management reporting.
• Maintain compliance with contractual, regulatory and organisational obligations, including ITIL, ISO 20000, ISO 27001, ISO 9001 and customer requirements.
• Oversee operational risk management, including risk registers, treatment plans and escalation of material risks and compliance concerns.
• Govern service continuity and resilience activities, ensuring continuity plans and testing meet business and contractual requirements.
• Lead the Performance and Knowledge Management teams to drive continual improvement and governance outcomes.

Skills

IT Service Management

Governance

Risk and Compliance

ITIL principles

Stakeholder engagement

Communication

Influencing skills

Education

Tertiary qualifications in Information Technology, Business, Risk Management

ITIL v4 Managing Professional or Strategic Leader certification

Job description

Leidos Australia is seeking an ITSM Assurance & Compliance Manager to lead governance across service operations, safeguarding contractual obligations and regulatory requirements.

You will drive assurance activities, risk management and continual improvement, partner with stakeholders, and develop executive reporting and compliance metrics to support enterprise security and resilient service delivery.