Senior Service Delivery Leader: Mission-Critical Ops

Leidos; Melbourne; On-site; AUD 172,000 - 215,000; Full time

Benefits offered by this job

Life Days

Part-time options

Job sharing

Compressed hours

Headspace access

Wellbeing spaces

Job summary

Leidos Australia is seeking a senior service leader to sustain mission-critical application services for a Defence customer. You will own health, reliability and performance across production and non-production environments to ensure service levels and outcomes.

Leading a multidisciplinary team of 50+ professionals, you will shape strategy, governance and continual improvement, while translating risks and commercial considerations into clear actions.

Qualifications

• Extensive experience leading service delivery or IT service management in high-availability or mission-critical environments.
• Advanced knowledge of IT service management practices across incident, problem, change, release, availability and capacity management.
• Demonstrated experience shaping service strategy, governance and improvement roadmaps with measurable outcomes.
• Ability to resolve complex, cross-domain service issues by combining technical evidence, customer impact and risk.
• Broad technical knowledge across enterprise infrastructure, applications and integrations.

Responsibilities

• Own end-to-end health, reliability and operational performance of complex production and non-production environments, ensuring SLAs and customer outcomes.
• Lead a multidisciplinary team of 50+ technical professionals across service operations and the help desk.
• Shape the service strategy, governance framework and continual improvement roadmap with data, automation and observability.
• Provide authoritative advice to program leaders and senior customer stakeholders, translating risks into clear decisions and actions.

Skills

Service delivery leadership

ITIL/ITSM

Strategy & governance

Cross-domain problem solving

Enterprise infra

Education

Relevant IT/CS/Engineering degree

Tools

Monitoring tools

Automation tooling

Job description

Leidos Australia is seeking a senior service leader to sustain mission-critical application services for a Defence customer. You will own health, reliability and performance across production and non-production environments to ensure service levels and outcomes.

Leading a multidisciplinary team of 50+ professionals, you will shape strategy, governance and continual improvement, while translating risks and commercial considerations into clear actions.