Senior Service Delivery Lead - Mission-Critical Ops

Leidos Australia; Sydney; On-site; AUD 246,000 - 307,000; Full time

Job summary

Leidos Australia is seeking a seasoned Service Delivery Leader to own end-to-end health, reliability and performance of complex IT environments. You will guide a multidisciplinary team of 50+ professionals, shape the service strategy and governance, and translate technical conditions into clear actions for senior stakeholders.

Successful candidates demonstrate extensive ITSM leadership in mission-critical settings, strong governance capabilities and exceptional communication skills.

Qualifications

• Must have extensive experience leading service delivery or IT service management in high-availability or mission-critical environments.
• Advanced knowledge of ITIL/ITSM practices across incident, problem, change, release, configuration, availability, capacity, continuity, and service-level management.
• Proven track record shaping service strategy, governance and improvement roadmaps with measurable outcomes.
• Ability to resolve cross-domain service issues using technical evidence, systems thinking, customer impact and risk assessment.
• Broad technical knowledge across enterprise infrastructure, applications, integrations, monitoring and support models.
• Experience using performance data and trends to drive decisions and improvements.
• Executive-level communication and influencing capability with senior stakeholders.
• Experience leading through influence, coaching practitioners and improving service-management capabilities.
• Customer and commercial awareness with strong prioritisation in dynamic delivery.
• High-quality written communication for governance papers, reports and briefs.

Responsibilities

• Own end-to-end health, reliability and performance of production and non-production environments.
• Lead a multidisciplinary team of 50+ technical professionals across service operations and the service desk.
• Shape the service strategy, governance framework and continual improvement roadmap using data, automation and observability.
• Provide authoritative advice to program leaders and stakeholders, translating technical risks into actionable decisions.

Skills

Service delivery leadership

IT service management

Incident & problem management

Governance & strategy

Cross-domain resolution

Operational analytics

Executive communication

Coaching & mentoring

Stakeholder management

Written governance & reports

Education

Tertiary IT/Engineering degree or equivalent

Job description

Leidos Australia is seeking a seasoned Service Delivery Leader to own end-to-end health, reliability and performance of complex IT environments. You will guide a multidisciplinary team of 50+ professionals, shape the service strategy and governance, and translate technical conditions into clear actions for senior stakeholders.

Successful candidates demonstrate extensive ITSM leadership in mission-critical settings, strong governance capabilities and exceptional communication skills.