Service Administrator: Scheduling & Support

Testo Pty Ltd; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Full-time role

Supportive team environment

Work-life balance

Job summary

Testo Pty Ltd is seeking a Service Administrator to join our team in Croydon South VIC 3136 on a full-time basis. This role provides essential administrative support to our service department and helps ensure smooth service delivery with high customer service standards.

You will manage appointments, process requests, maintain records, coordinate with field staff, and support the team to uphold our reliability and efficiency in a dynamic environment.

Qualifications

• Proven experience in an administrative or service support role, ideally in a technical or service environment.
• Strong organisational and time management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication with a professional customer focus.

Responsibilities

• Manage service appointments and calendar coordination for field technicians.
• Process service requests and work orders with accurate data entry.
• Respond to customer enquiries and provide service status updates.
• Maintain records of service calls, maintenance activities and customer interactions.
• Coordinate between field staff and office for efficient resources.
• Prepare service reports, invoices and required documentation.
• Manage inventory and track service materials and equipment.
• Support the service team with administrative tasks to maintain efficiency.
• Liaise with customers to confirm appointments and follow up on service completion
• Ensure adherence to company procedures and service protocols

Skills

Administrative experience

Organisational skills

Communication skills

Professional telephone manner

Reliability and punctuality

Tools

SAP

Database management

Job description

Testo Pty Ltd is seeking a Service Administrator to join our team in Croydon South VIC 3136 on a full-time basis. This role provides essential administrative support to our service department and helps ensure smooth service delivery with high customer service standards.

You will manage appointments, process requests, maintain records, coordinate with field staff, and support the team to uphold our reliability and efficiency in a dynamic environment.