Service Administrator

Testo Pty Ltd; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Full-time role

Supportive team environment

Work-life balance

Job summary

Testo Pty Ltd is seeking a Service Administrator to join our team in Croydon South VIC 3136 on a full-time basis. This role provides essential administrative support to our service department and helps ensure smooth service delivery with high customer service standards.

You will manage appointments, process requests, maintain records, coordinate with field staff, and support the team to uphold our reliability and efficiency in a dynamic environment.

Qualifications

• Proven experience in an administrative or service support role, ideally in a technical or service environment.
• Strong organisational and time management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication with a professional customer focus.

Responsibilities

• Manage service appointments and calendar coordination for field technicians.
• Process service requests and work orders with accurate data entry.
• Respond to customer enquiries and provide service status updates.
• Maintain records of service calls, maintenance activities and customer interactions.
• Coordinate between field staff and office for efficient resources.
• Prepare service reports, invoices and required documentation.
• Manage inventory and track service materials and equipment.
• Support the service team with administrative tasks to maintain efficiency.
• Liaise with customers to confirm appointments and follow up on service completion
• Ensure adherence to company procedures and service protocols

Skills

Administrative experience

Organisational skills

Communication skills

Professional telephone manner

Reliability and punctuality

Tools

SAP

Database management

Job description

Testo Pty Ltd is a leading provider of measurement and testing solutions, committed to delivering high-quality products and services to our clients. With a strong presence in the Australian market, we pride ourselves on our professionalism, innovation, and dedication to customer excellence. Our team is passionate about supporting businesses across various industries with reliable solutions and outstanding service.

About the role

We are seeking a Service Administrator to join our team in Croydon South VIC 3136 on a full-time basis. In this role, you will be at the heart of our operations, providing essential administrative support to our service department. As a Service Administrator, you will play a crucial role in ensuring that our service delivery runs smoothly and efficiently, whilst maintaining the high standards of customer service that define Testo Pty Ltd. This position offers the opportunity to work in a dynamic environment where your organisational skills and attention to detail will directly contribute to our operational success.

What you'll be doing

• Managing service appointments, scheduling, and calendar coordination for field service technicians
• Processing service requests and work orders, ensuring accurate data entry and timely distribution
• Responding to customer enquiries and providing support regarding service status and timelines
• Maintaining comprehensive records of service calls, maintenance activities, and customer interactions
• Coordinating between field staff and the office to ensure efficient resource allocation and completion of tasks
• Preparing service reports, invoices, and documentation as required
• Managing inventory and tracking of service materials and equipment
• Supporting the service team with administrative tasks to maintain operational efficiency
• Liaising with customers to confirm appointments and follow up on service completion
• Ensuring compliance with company procedures and service protocols

What we're looking for

• Proven experience working in an administrative or service support role, ideally within a technical or service-oriented environment
• Strong organisational and time management skills, with the ability to manage multiple priorities simultaneously
• Excellent communication skills, both written and verbal, with a professional and customer-focused approach
• Proficiency with computer systems and administrative software, including experience in SAP and database management tools
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work both independently and collaboratively as part of a team
• Professional telephone manner and strong interpersonal skills
• Reliability and punctuality with a commitment to maintaining service standards
• Familiarity with service management systems or technical support environments is desirable
• Problem-solving mindset with the ability to handle queries and issues professionally

What we offer

At Testo Pty Ltd, we value our employees and are committed to creating a supportive and rewarding workplace. We offer a competitive remuneration package and a positive work environment where your contributions are recognised and appreciated. This full-time role provides stability and the opportunity to grow within our organisation. We encourage a professional approach to work-life balance and provide our team members with the support they need to perform at their best. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

Testo is an equal opportunity employer.

The position is only open to candidates with full working rights inn Australia.