Service Administrator

Brandt Tractor; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training and development

Base Salary and Monthly Incentives

Supportive team environment

Career advancement opportunities

Employee Assistance Program (EAP)

Job summary

Brandt Tractor is offering an exciting opportunity for a Service Administrator to join their Adelaide team. As a crucial part of the Service Department, you will provide administrative support to ensure smooth operations. Responsibilities include managing service work orders, responding to enquiries, and maintaining accurate records.

The ideal candidate will possess strong organisational skills, customer service experience, and proficiency in Microsoft Office. This role also offers ongoing training, support, and career advancement within a global company.

Qualifications

• Previous administration or customer service experience required.
• Strong organisational and time management skills.
• Confidence using Microsoft Office and computer-based systems.

Responsibilities

• Respond to customer and internal service enquiries.
• Create and manage service work orders from start to finish.
• Maintain accurate service records and department documentation.
• Update customer and equipment information within company systems.
• Process warranty and product improvement claims.

Skills

Organisational skills

Customer service skills

Time management

Microsoft Office proficiency

Education

Year 12 completion or relevant experience

Job description

Brandt has an exciting opportunity for an organised and customer-focused individual to join our Adelaide team as a Service Administrator. As the administrative backbone of our Service Department, you'll play a key role in supporting technicians, customers, and management to ensure work is processed efficiently and customers receive exceptional service.

What We Offer

• Ongoing training and development
• Base Salary and Monthly Incentives
• A supportive and collaborative team environment
• Career advancement opportunities within a global company
• Employee Assistance Program (EAP)

About the Role

Reporting to the Service Manager, you will provide administrative support to the Service Department and help keep daily operations running smoothly.

Key responsibilities include:

• Responding to customer and internal service enquiries
• Creating and managing service work orders from start to finish
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with service reporting and departmental administration
• Processing warranty and product improvement claims
• Supporting technicians and management with day-to-day administrative tasks
• Providing exceptional customer service to both internal and external customers

About You

• Previous administration or customer service experience
• Strong organisational and time management skills
• Confidence using Microsoft Office and computer-based systems
• Ability to prioritise tasks and work in a fast-paced environment
• A professional and positive approach to customer service
• Mechanical or technical knowledge is advantageous but not essential
• Year 12 completion or relevant experience preferred