Senior Salesforce Business Analyst — Agile GEMS Delivery

Department of Jobs, Precincts and Regions

Melbourne

On-site

AUD 116,000 - 141,000

Full time

8 days ago

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Job summary

The Salesforce Business Analyst will join the Department of Jobs, Precincts and Regions in Melbourne to translate business needs into functional and non‑functional requirements across the Salesforce Sales & Service Cloud stack, delivering iterative solutions on GEMS and related systems.

You will gather requirements, support backlog planning, and collaborate with subject matter experts to improve Grants and CRM processes and user experience in an agile environment.

Qualifications

Experience with business and technical requirements analysis in Salesforce.
Strong analytical and product management skills for digital strategies.
Well-developed stakeholder relationships and negotiation abilities.

Responsibilities

Gather and document functional/technical requirements and non‑functional needs in Agile projects.
Contribute to backlog planning and iterative value delivery for the department.
Design and lead sessions with SMEs, product owners and end users to analyze processes.

Skills

Requirements analysis

Agile delivery

Salesforce ecosystem

Stakeholder management

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

GEMS

Job description

You will gather requirements, support backlog planning, and collaborate with subject matter experts to improve Grants and CRM processes and user experience in an agile environment.

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