Salesforce Business Analyst

Department Of Jobs, Precincts And Regions; Melbourne; Sur place; AUD 116 000 - 141 000; Plein temps

Résumé du poste

The Salesforce Business Analyst will join the Department of Jobs, Precincts and Regions in Melbourne to translate business needs into functional and non‑functional requirements across the Salesforce Sales & Service Cloud stack, delivering iterative solutions on GEMS and related systems.

You will gather requirements, support backlog planning, and collaborate with subject matter experts to improve Grants and CRM processes and user experience in an agile environment.

Qualifications

• Experience with business and technical requirements analysis in Salesforce.
• Strong analytical and product management skills for digital strategies.
• Well-developed stakeholder relationships and negotiation abilities.

Responsabilités

• Gather and document functional/technical requirements and non‑functional needs in Agile projects.
• Contribute to backlog planning and iterative value delivery for the department.
• Design and lead sessions with SMEs, product owners and end users to analyze processes.

Connaissances

Requirements analysis

Agile delivery

Salesforce ecosystem

Stakeholder management

Outils

Salesforce Sales Cloud

Salesforce Service Cloud

GEMS

Description du poste

Salesforce Business Analyst

Salary: $116,413 - $140,849 (Plus Superannuation)

Work Type: Fixed term (external applicants) / Temporary Assignment (internal DJSIR employees) / Secondment (VPS employees external to DJSIR) – 12 months

Usual hours of work: Full time (flexibility may be available)

Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)

The Role

The Salesforce Business Analyst will engage diverse stakeholders across the organisation working with the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements and provide iterative, agile software delivery on the flagship Global Engagement Management System (GEMS) and other Salesforce solutions.

Main accountabilities

• Gather and document functional/technical and non-functional business requirements, exceptions, business rules and process flows in an Agile framework to actively and continually contribute to system design, integration and delivery of solutions that solve complex business problems and pain points.
• Contribute to planning and prioritising backlogs and the iterative delivery of value to the department and its stakeholders.
• Design and manage sessions with subject matter experts, product owners and end users, including policy and technical specialists, to analyse processes at a system level, identify pain points for enhancing business processes and user experience within the Grants and CRM functions.

The Team

The position of Salesforce Business Analyst forms a part of the Information Services & Workplace Services branch within the Corporate Services group. The Corporate Services group consists of specialist functions including finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services and emergency management.

About You

• Demonstrated experience with business and technical requirements analysis, business process and methodology development, and data mapping in an agile software environment within the Salesforce ecosystem.
• Strong conceptual, analytical and product management skills, including a track-record of interpreting customer business needs and innovatively translating them into application and operational requirements that support the organisation's digital strategies.
• Well-developed stakeholder relationship skills, including the ability to build productive relationships with stakeholders and the ability to negotiate, influence and build consensus and gain co-operation to achieve outcomes.

Further Information

The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department.

For further information on the position, please refer to the attached position description.

Please note: We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on 0472 875 685, or via email at [e-mail] with the position number in the subject line.

Applications close at 23:59pm on 3 November 2026.