Salesforce Business Analyst for Agile CRM & Grants

Department of Jobs, Skills, Industry and Regions VIC; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Salesforce Business Analyst role at Department of Jobs, Skills, Industry and Regions VIC will engage with diverse stakeholders and work across the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements. You will contribute to iterative software delivery on GEMS and other Salesforce solutions.

Responsibilities include gathering requirements in an Agile framework, prioritising backlogs, and designing stakeholder sessions to analyse

Qualifications

• Experience gathering and documenting functional/technical requirements in an Agile environment.
• Ability to translate business needs into application and operational requirements.
• Strong stakeholder engagement and product management skills.

Responsibilities

• Gather and document functional/technical and non-functional requirements in an Agile framework for Salesforce and CRM solutions.
• Contribute to backlog planning and iterative delivery of value to the department and stakeholders.
• Design and run sessions with subject matter experts, product owners, and end users to analyse processes and improve user experience.

Skills

Requirements analysis

Agile collaboration

Stakeholder management

Salesforce ecosystem

Tools

Salesforce

Job description

The Salesforce Business Analyst role at Department of Jobs, Skills, Industry and Regions VIC will engage with diverse stakeholders and work across the Salesforce Sales & Service Cloud stack to translate business needs into functional and non-functional requirements. You will contribute to iterative software delivery on GEMS and other Salesforce solutions.

Responsibilities include gathering requirements in an Agile framework, prioritising backlogs, and designing stakeholder sessions to analyse