Salesforce Business Analyst

Pyramid Global Technologies; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Pyramid Global Technologies in Melbourne seeks a Salesforce Business Analyst to document baselines, define roadmaps, and track delivery of To Be requirements. You will liaise with stakeholders and analyze Salesforce implementations to provide actionable insights.

The role emphasizes data-driven decision making, fast initiative taking, and strong communication in an agile team. Collaboration with internal and external teams is essential for success.

Qualifications

• Extensive experience in Salesforce program and implementation with internal and external teams
• Analytical mindset; able to analyze multiple data sources and provide insights
• Love working with data and reporting to drive value
• Tracking and evaluating reporting needs and advising on value-add metrics
• Ability to make fast, actionable data-driven decisions
• Take initiative and communicate needs confidently
• Experience with Confluence and Jira
• Relevant tertiary qualifications or equivalent extensive experience
• Flexibility to step outside defined role
• Excellent verbal and written communication; clear cross-functional communication
• Thrives in a fast-paced agile team environment

Responsibilities

• Documenting baseline information and requirements
• Developing and defining project roadmaps / workstreams in conjunction with program lead and delivery teams
• Tracking delivery progress of documented To Be requirements
• Liaising with teams, managers and stakeholders
• Analyzing Salesforce implementations
• Applying best practice methodology for the business
• Solving issues during testing
• Ad hoc items as required

Skills

Salesforce

Data analytics

Stakeholder liaison

Agile environment

Communication

Education

Tertiary qualifications

Tools

Confluence

Jira

Job description

About the job Salesforce Business Analyst

Job Description for Salesforce Business Analyst in Melbourne

• Documenting baseline information and requirements


• Developing and defining project roadmaps / workstreams in conjunction with program lead and delivery teams


• Tracking delivery progress of documented To Be requirements


• Liaising with teams, managers and stakeholders


• Analyzing Salesforce implementations


• Applying relevant / best practice methodology for the business


• Solving issues during testing


• Ad hoc items as required

Your experience and capability

• Extensive experience in Salesforce program and implementation working with internal and external team (System Integrators)


• Extensive experience demands analytical mindset; being able to analyze multiple data sources in an investigative manner is important and provide insights


• Enjoy all things data


• Tracking and evaluating in a detail orientated manner and advise the business on what should be reported on for value-add


• The ability to make decisions fast. Being able to make actionable recommendations based on data findings will be important


• The ability to take the initiative


• Tell the business what you need confidently


• Experience with collaborative workspaces such as Confluence and Jira


• Relevant tertiary qualifications or equivalent extensive experience


• Flexibility to step outside defined role in order to get something done


• Excellent verbal and written communication skills. Ability to clearly communicate complex ideas to both technical and non-technical teams


• The ability to take the initiative and think outside the box to meet the objective


• Enjoy working in fast-paced agile team environment